• Performed food safety inspections, complaint investigations & project management applying a risk based approach to activities• Identified and reported on operators that would not comply with the regulation ensuring actions were taken to prevent reoccurrence• Documented concise reports and maintained records of inspection outcomes• Gave advice and guidance to Food Business Operators relating to Food and Water Safety to ensure public health• Communicated and liaised with external government bodies e.g. FSAI (Food Safety Authority of Ireland)• Performed food Sampling in accordance with current EU legislation• Carried out Tobacco and Alcohol inspections to ensure premises are adhering to regulation• Provided support through Contact Tracing and Indoor Dining Checks throughout the Pandemic• Gave advice and guidance to the public regarding Public health controls throughout the Pandemic

• Responsible for the on boarding process of new joiners in Project Teams, liaising with technical teams in order to grant the correspondent accesses, ensuring that colleagues had access to the systems required to fulfill their duties using SailPoint, Concur and Service Now• Responsible for the travel reservation process for Project Teams: o Liaising between management and employees ensuring that the needs of the employees were covered complying with the budget established o Taking control of logistics of all the platform members that needed to travel o Provided travel expenses reporting to management• Streamlining and maintaining internal processes and procedures and control their maturity date, supported the elaboration of internal procedures and operational protocol liaising with each manager regarding Business Impact Assessment and Business Continuity Plan• Maintained updated files of team changes within the Central Platform. Assured all logistics for the new joiner s in their start date in coordination with HR and IT.• Maintained an inventory of all legal and invoicing documents, SLAs, contracts with external companies, etc.• Organized meetings with multiple assistants, booked meeting rooms, provided conference call numbers, liaised with participants and sent invitations, coordinated diaries of all participants and sent documentation.

• Made daily collection calls• Conducted account research and analysis, carry out Reconciliations;• Prepared and maintained various reports;• Maintained accurate aging reports• Identified and executed necessary process adjustments • Sent statement of accounts to outstanding customers • Interacted with customers to resolve outstanding issues • Performed all aspects of accounts receivable; billing, collections, cash application,• Dealt with high levels of management (internally and externally) on daily basis.

• Responsible for project management, event management and administrative support to the Regional Information Officer and to the wider Communications team, through: o Collating data / information for analysis extracting impactful insights that influence strategy decisions o Organizing and prioritizing work to ensure business goals are achieved o Participating on governance meetings, being responsible of the redaction of the minutes• Engaged with key external stakeholders at multiple levels both face to face and through indirect channels, building credibility and rapport• Coordinated internal resources and third parties/vendors for the execution of projects• Identified and raised RAIDs (risks, assumptions, issues and dependencies) to the PM• Developed required documents, updates and materials for the project when requested

• Hired as Call Centre Representative. Promoted as Direct Sales Customer Advisor in Feb 2014.• Mortgage Advisor and Insurance (Complex Credit / Credit Specialist)• Prepared Training Material. Mentored, coached and managed a team of new entrants.• Authorized loans and overdraft facilities. Set up saving accounts.• Took ownership of calls. Maximized customer engagement. Anticipated customer issues to take action.

•Managed Environmental Health enforcement within Perth region.•Investigated complaints, maintained records, prepared stats and reports, and gave evidence at court cases. •Identified contaminated land. Assessed building development applications. •Inspected residential, commercial and public buildings.•Monitored and controlled water, air and noise pollution. Collected water samples. •Managed programs to control environmental issues related to major events.

•Organised and set up 10 promotional events to launch new products (Jameson, Tommy Hilfiger and P&G).•Calculated cost/value analysis of PR coverage of clients.•Prepared press release for Jameson Father’s Day promotional campaign.•Contributed to ideas brainstorming sessions. Provided opinion and recommendations to professionals.•Volunteered for a housing project (3 months). Wrote article published in ’Your Dream Home’ magazine.

•Part of team tasked with identifying most suitable renewable energy for the region.•Organised and event managed information seminar for local community, attended by 60+ guests.•Conducted comparison research on wind and fuel energies (Willow and Mischantus).•Supported development of survey questionnaire.•Identified and categorised businesses to identify potential customers. Created database of 30 businesses.•Engaged with clients and stakeholders when researching renewable energies