I spearheaded sales strategies across various industries, including travel, healthcare, finance, law, and retail. I conducted technical demonstrations for both prospective and existing clients, tailoring each presentation to meet individual customer needs and preferences. I led direct sales initiatives targeting both technical teams and C-suite executives, fostering meaningful relationships and driving business growth. Collaborating closely with clients, I devised strategic plans to optimize the blend of automated and live agent messaging, ultimately enhancing customer service and satisfaction. I headed team discussions and served as a thought leader in the application of cutting-edge technologies, including Generative AI and large language models like OpenAI GPT3.5+ and Llama, ensuring our solutions remained at the forefront of innovation.Key Contributions during this tenure include:• Integrated AI-driven voice bots into enterprise telephony systems.• Enhanced renewal rates by offering tailored solutions for new use cases,contributing to business growth.• Achieved primary sales consultant status for major 2023 sales, prominentlyfeatured in LivePerson's quarterly reports.• Exhibited expertise as AI Strategist, advising clients on implementationof Generative AI solutions.• Demonstrated cutting-edge Generative AI technology to prospective clients.

I led a high-performing global team of engineers, driving excellence in client engagements and fostering strategic partnerships with sales and product management teams. I spearheaded pre-sales discussions, where I identified client needs, use cases, and customization opportunities to deliver tailored solutions. I crafted and executed global management strategies, while also establishing enduring service agreements with key channel partners in the US and Canada. Through formal whiteboarding sessions, I addressed ticket lifecycle management and third-party software integration requirements, ensuring seamless service delivery. I engaged with Fortune 500 clients, leveraging my expertise to identify new opportunities and develop value-added service offerings that drove business growth and customer satisfaction.Key Contributions during this tenure include:• Exhibited expertise as management escalation point for customer issues,ensuring timely resolution and satisfaction.• Demonstrated agility in understanding nuances between major firewallvendors and their impact on software functionality and end-user value.• Maintained leadership in team management, minimizing turnover andexceeding yearly project objectives.• Integrated ServiceNow using Perl and REST API, enhancing productfunctionality and customer experience.

I directed remote solution delivery architects and systems engineers for key accounts in North America and Canada, overseeing $15M+ in annual revenue. I provided expert technical project leadership and support throughout project lifecycles, ensuring customer satisfaction and retention. I established andmaintained strong partnerships with stakeholders, serving as a trusted advisor in large enterprise deals.Key Contributions during this tenure include:• Designed complex, phased solutions with adoption methodology, exceedingteam and individual KPIs consistently.• Advanced rapidly from initial implementation roles to a subject matterexpert in call recording, quality monitoring, encryption, and workforcemanagement.• Played integral role in complex Fortune 100 deals, contributing to thecompany's growth and success.

- Spearhead all technology department operations, increasing production and generating revenue on behalf of company.- Effectively supervise an IT infrastructure of virtual Windows servers and Linux servers, ensuring top functionality.- Actively maintain and repair internal phone system, including in-house wiring and troubleshooting functions.- Efficiently manage externally hosted server supporting multiple client websites.- Serve as Project Manager of a successful internal tool launch built on Java, Hibernate, and JSP, effectively improving all client service operations and procedures.- Responsible for managing all aspects of internal IT help desk, from supporting 80 users and 10 remote personnel to training and directing a help desk analyst- Actively collaborate in directing the development of internal products on behalf of company, serving as both project management and lead developer. - Hand-select to serve as administrator of company's disaster recovery plans and business continuity documents.- Facilitate productive IT vendor relationships, negotiating competitive rates, decreasing department budget and boosting bottom-line profitability.- Serve as liaison between Company and Parent Corporation regarding all technology operations.- Drive the successful integration with parent company’s IT infrastructure

- Actively collaborate with team of 5 in providing help desk support for over 150 users, including technical, application and network support.- Responsible for a broad range of troubleshooting operations for PC hardware and software problems.- Successfully manage entire inventory of over 500 pieces of equipment, including IBM laptops, Gateway monitors/computers, Hewlett Packard LaserJet printers, and BlackBerry handhelds.- Effectively administered Compaq DL-380 Servers running Windows 2000 and configured the backups to run on a GFS schedule using Brightstor.- Efficiently completed the migration from a Novell/Windows NT environment to a native Windows 2000 environment.- Proficiently administered site’s use of CA Unicenter Service Desk, a helpdesk ticketing system and CA Unicenter Asset Management and use it to build reports and inventory status.