Taral Joglekar Email & Phone Number

Mumbai, Maharashtra, India

• Liaising externally with customers, scoping future opportunities and troubleshooting existing problems.• Act as an advocate for the customer making sure to have the right resources for customer’s success.• Help achieve the customers business outcome through SCMProFit services. • Manage the support team comprising of 24x7 engineers supporting global customers.• Understand customer requirements, their pain points, make recommendations for service/product design.• Monitoring… Show more • Liaising externally with customers, scoping future opportunities and troubleshooting existing problems.• Act as an advocate for the customer making sure to have the right resources for customer’s success.• Help achieve the customers business outcome through SCMProFit services. • Manage the support team comprising of 24x7 engineers supporting global customers.• Understand customer requirements, their pain points, make recommendations for service/product design.• Monitoring the service adoption & consumption through data-backed Insights and Telemetry.• Act as a single point of contact for all the 30 customers of SCMProFit.• Strong advocate on E2E Service health, User experience, Compliance, and Time to market• Ensure committed SLA(s) are met.• Triaging customer support incidents and change management.• Ensure training documentations are modernized and contribute to building next generation self-help solutions for customers.• Reactive and Proactive Support for onboarded Customers.• “Customer Live site first” culture adoption.• Focus on automation, self-healing to reduce manual toil.• Spearheading IT cloud footprint cost optimizations with different strategies from time to time.• Driving service health reviews with organization leadership, ensuring visibility for budgets and challenges.• Empower, mentor, and enable every team member to do their best through diversity and inclusion.• Engaging in resource planning, interviews and hiring. Show less

Mumbai, Maharashtra, India

Empower, mentor, and enable every team member to do their best through diversity and inclusion.• Manage the support team comprising of 10 DevOps engineers.• Act as a single point of contact for all the 30 customers of SCMProFit in capacity SME.• Strong advocate on E2E Service health, User experience, Compliance, and Time to market• Ensure committed SLA(s) are met.• Triaging customer support incidents and change management.• Ensure training documentations are modernized… Show more Empower, mentor, and enable every team member to do their best through diversity and inclusion.• Manage the support team comprising of 10 DevOps engineers.• Act as a single point of contact for all the 30 customers of SCMProFit in capacity SME.• Strong advocate on E2E Service health, User experience, Compliance, and Time to market• Ensure committed SLA(s) are met.• Triaging customer support incidents and change management.• Ensure training documentations are modernized and contribute to building next generation self-help solutions for customers.• Monitoring the service adoption usage and performance through data-based Telemetry.• Responsible for SCMProFit service health including Reliability, Performance, Availability, and Security Compliance.• “Live site first” culture adoption and transitioning into the DRI model with On-call support.• Root cause analysis through 5 Whys, Live site incident management.• Prioritizing tech debts/operability features versus core features.• Focus on automation, self-healing to gain operational excellency.• Encourage developers and product owners to move quickly by reducing the cost of failure.• Spearheading IT cloud footprint cost optimizations with different strategies from time to time.• Driving service health reviews with organization leadership, ensuring visibility for budgets and challenges.• Engaging in resource planning, allocation and reducing ramp time of hires. Show less

Mumbai, Maharashtra, India

• Working in Supply Change Management Delivery as a Support In-Charge.• Implementing ITIL best practices for IT operations namely-Change Management, Incident Management, Configuration Management and Problem Management• Defining, implementing & setting up the respective process KPIs for the smooth functioning of projects & operations• Planning and management of configuring and troubleshooting various Network and Operating Systems related issues• Conducting various reviews and… Show more • Working in Supply Change Management Delivery as a Support In-Charge.• Implementing ITIL best practices for IT operations namely-Change Management, Incident Management, Configuration Management and Problem Management• Defining, implementing & setting up the respective process KPIs for the smooth functioning of projects & operations• Planning and management of configuring and troubleshooting various Network and Operating Systems related issues• Conducting various reviews and tracking performance of projects for enhancing the performance and quality of project delivery• Act as an escalation gate to resolve critical issues of the team members• Excellent communication and interpersonal skills with proven abilities in delivering complex projects. Show less

Hyderabad, India

• Working as SQL DBA and handling around 55 SQL Servers.• Generating jobs and storing procedures in order to fulfill functional requirements• Planning and implementing the Replication of MS SQL Server Databases, successfully configured transactional replication MS SQL Server 2005/2008. • Planning and implementing the Log Shipping, Mirroring of MS SQL Server Databases, successfully configured Log Shipping on MS SQL Server 2008. • Troubleshooting Availability Group related issues,… Show more • Working as SQL DBA and handling around 55 SQL Servers.• Generating jobs and storing procedures in order to fulfill functional requirements• Planning and implementing the Replication of MS SQL Server Databases, successfully configured transactional replication MS SQL Server 2005/2008. • Planning and implementing the Log Shipping, Mirroring of MS SQL Server Databases, successfully configured Log Shipping on MS SQL Server 2008. • Troubleshooting Availability Group related issues, setting up backup preferences.• Engaged in troubleshooting performance related issues with respect to long running queries, understanding SQL Server execution plans and the cost associated to it.• Reviewing and delivering feedback of functional and technical specifications provided by Engineering Teams• Good analytical and communications skills. In particular, a demonstrated ability to relate to users’ needs and to interpret, define and document their requirements. Applied experience in people management, team leadership, team building and training• Identifying application bugs and identifying root cause as well as working out on the permanent solutions• Administrating complex issues related to “New Release”• Determining issues related to long term fix & bugs as well as reporting to FTEs on development of Problem Ticket and confirming rigor is maintained and planning proper releases for QFEs• Handling the bug triages with the operations to stack rank and prioritize the bugs and participating in the operations post major releases in order to identify major issues running on the field Show less

• An ITIL Certified Professional with 4.5 years of experience in implementing ITIL best practices for IT operations namely-Change Management, Incident Management, Configuration Management and Problem Management• Well versed in defining, implementing & setting up the respective process KPIs for the smooth functioning of projects & operations• Knowledge of planning and management of configuring and troubleshooting various Network and Operating Systems related issues• Skills in… Show more • An ITIL Certified Professional with 4.5 years of experience in implementing ITIL best practices for IT operations namely-Change Management, Incident Management, Configuration Management and Problem Management• Well versed in defining, implementing & setting up the respective process KPIs for the smooth functioning of projects & operations• Knowledge of planning and management of configuring and troubleshooting various Network and Operating Systems related issues• Skills in conducting various reviews and tracking performance of projects for enhancing the performance and quality of project delivery• Acted as an escalation gate to resolve critical issues of the team members• Excellent communication and interpersonal skills with proven abilities in delivering complex projects Show less