Senior Director - Consumer Sales
Current• Utilizing experience-backed judgment, strong work ethics and irreproachable integrity for orchestrating revenue growth and sales targets, steering and promoting ARPU development• Generating sales through 10k+ Distribution outlets, 23 COCR Retail outlets, 500+ team members of Direct Sales Team, Digital channels, Customer Care and Tele sales• Develop and monitor consumer strategies and Business plans including budgeting and brining utmost cost efficiencies. • Provide support to business development and new ventures of non-core business• Design annual sales strategies, go to market plans, acquisition of customer base, develop new markets, monetize customer base, and implement locking strategies• Implemented effective rollout of Data Lake and CVM programs.• Design market promotions for Dealer channels, Direct Sales, and Direct Retail stores to give utmost customer experience and happiness while keeping budgets in control• Design and implement key KPI to monitor CSAT and performance parameters across sales channels and ensure highest ratings• Design and implement customer retention and lock in programs • Set up of the largest tele-calling set up in Bahrain with 220-seater call center (Inbound and outbound) to reach the customers for sales and care.• Participate in multi-platform marketing and communication strategy plan and implement effectively in different channels to reach end users• Monitor agile market share plans and quarterly amend it to maintain leadership• Support in design of uniformity of scripts across channels, training programs, incentive structures and key KPI’s• Motivate key team members, run mentorship programs, coaching with emphasis on human resource skill development and training. Having the largest training teams across channels• Contributed approximately 75% revenue generation for stc Bahrain• Effective management of P&L with EBITDA profits of highest standards