Tara Sword Email & Phone Number

Germantown, Oh, Us

Ohio, United States

Middletown, Ohio

Middletown Campus

Assisting with admissions documentsHelping students ensure their financial aid is completed and resolving any issues with studentsSupporting students in identifying resources needs and locating the appropriate campus resource to support those needsCertified PearsonVUE test administratorAdministering placement testing through the Accuplacer systemContributing to the retention and success of students at the Middletown Campus

Cincinnati Area

Adapted in a new and ever-changing department within the college.Responsible for managing case load of 300+ students.Balanced student outreach with other department projects and needs.Worked collaboratively with the two tiers of the college advising model.Assisted in development of online coach training modules.Identified student success barriers and needs and created action plans to overcome those obstacles.Operated individually and collaboratively within team of 13 coaches.

Germantown, Ohio

Connected with parents and students to identify academic and test preparation needs.Quoted package and price options for desired tutoring.Gathered information about the student to help secure the best match with local and online tutors.Collaborated across functional areas with Client and Tutor Directors.

Dayton, Ohio Area

Promoted from Enrollment Advisor in February 2014.Managed a team of 12 Enrollment Advisors working independently from their homes.Monitored team metrics and progress towards enrollment, retention, and referral goals.Held weekly team meetings via teleconference software.Met bi-weekly with each advisor individually to review their goals and progress. Identified performance concerns and created coaching plans to address those.Reviewed advisor/student conversations and interactions and coached advisor's based on call expectations created by University of Phoenix.Collaborated with managers across the United States to share ideas for improving team enrollment and retention.

West Chester, Ohio

Worked with multiple organizational members including Administration, faculty, staff, and studentsProvided strong customer service to increase enrollment and retention of students.Partnered with Academic and Finance Advisors in order to resolve student issuesAssisted in creation and delivery of team development and informational sessions.Training and mentored of newly hired enrollment advisors.Adapted in a fast-paced environment; dealing with changing situations and students on a daily basis.Balanced organizational duties in order to appropriately manage time, schedules, tasks, while supporting student needs.Awards and Recognition:WAVE training model facilitator certified 2010Team Lead - Florence Learning Center, 2010-2011Team Lead - West Chester Learning Center, 2011-2012Leadership Development Workshop - Midwest Region, 20112 time employee of the monthCampus Creativity and Innovation Award recipient - 2012

Middletown, Oh

Worked with multiple school members including teachers, administrators, staff, and volunteersAdapted in a fast-paced environment; dealing with changing situations and students on a daily basis.Executed lesson plans as designed by primary teachers to appropriately manage time, schedules, tasks, and prepare quickly for upcoming activities.

Managed multiple groups of high school members serving in a camp counselor capacityCompleted weekly performance evaluations of staff members and prepared reports, compiled dataReviewed incoming proposals from external vendors to maintain profitability/accountability ratiosDesigned formal staff instruction on development activities for age appropriate groupsInstructed staff on implementing program changes and performed activity evaluation

Managed multiple school districts to perform campaign maintenance, student correspondence and program assurance for up to 500+ membersPerformed recruitment of participants and leaders for the Girl Scout ProgramRecruited and trained volunteers to lead local Girl Scout groups for the goal of the programFacilitated registration and verification processes for all groups within assigned regionResponsible for developing and leading training sessions and for up to 100+ volunteers at a regional level

Completed corporate plan-o-grams with specifications for desired merchandising strategy; Answered multi-line phone systemResolved all service-related customer calls Processed payroll, accounts payable and receivableManaged marketing mail campaigns and other special projects

Master Of Education - Med, Higher Education/Higher Education Administration

Bs, Education

Activities and Societies: Alpha Omicron Pi, Order of OmegaBachelor of Science in Integrated Social Studies Education