Helping teams learn to work together to build better products using agile and lean practices.

-Creating continuous visibility for both the team and the client to ensure common ground-Weekly meetings with clients around project status, including deeper discussions on timelines, resources, budget and constraints -Coaching teams on user flows, story mapping and other practices using agile methods-Establishing rhythm within teams to increase velocity -Tracking velocity with data to measure as a means to learn from estimates

-Driver of user research efforts, such as the organization and collection of both qualitative and quantitative data which included 1:1 interviews with customers, user testing, and consistent surveys to all active customers as a means to improve current and future products. -Daily standups and discussions on progress and any blockers with engineers on various projects, including big data analytics and front end development efforts. -Streamlined Apollo, the Leadpages internal analytics platform, which included strategizing priorities and requests from finance and various departments on specific data points (defining a singular source of truth for data, understanding customer life cycles, tracking site traffic with data layer tags, tracking recurring monthly revenue) -Weekly discussions with marketing and sales around campaign focuses and product analysis.-Weekly meetings with stakeholders to discuss process and prioritization of projects.-Coaching product team around user research, user stories and story mapping-Organized and emceed weekly engineering and product demos, sharing new features and fixes with the entire company.-Daily work with author submissions of landing page templates and bugs to be addressed (including code review and template review within the page builder) -Creator of monthly Product newsletter focusing on user experience and new features across all products.

-Responsible for all initial and ongoing interactions with coaching clients, accurately aligning their needs with company offerings-Working knowledge of agile practices (Monday planning, daily standups, retrospectives, Kanban)-Leads discussions with client and on site agile coaches and developers on team progress, discussing timelines, blockers and outcomes-Contact person with VersionOne (partner) to discuss their product, shared clients and new business opportunities -Ongoing tester and collaborator for Cardboard (organizational product) -Daily work with CRM tools such as SharePoint and Zoho to track accounts and opportunities-Proposal writer for new and existing clients (SOWs, MSAs) -Website editor and copywriter using Wordpress for the DevJam website-Calendar management support across all clients and coaches within DevJam-Event planner for all local and non-local events for developers and agile coaches, mostly managed within EventBrite and MailChimp

Duties:• Used Photoshop and InDesign to create and edit data graphics for the United States Renal Data System, published each year for clinicians. • Worked daily with the Project Management team and 3 executives to orchestrate meetings, travel and support project requirements, including recording project approval documents and invoice processing and tracking, in a Microsoft Excel environment.• Interfaced with internal and external staff and project stakeholders in a fast-paced environment• Provided office management and direct administrative support and advice to more than 25 employees, including travel reimbursements, cost transfers, check requests, as well as other internal issues and requests.• Provided calendar management support to the Project Management team and members of upper management.• Successfully planned multiple events such as holiday parties, staff appreciation events and other company-wide events.• Used Microsoft Word, PowerPoint and Publisher environments to independently develop a company newsletter with the support and approval of upper management, to facilitate the sharing of company activities and successes.

• Wrote reviews for local music venues, bars and restaurants• Took various photographs of locations and scouted new and upcoming sites• Spoke directly with both managers and patrons about establishment service

• Writing reviews for local (and non-local) music: live shows, record releases and DVD releases• Conducting interviews with local bands• Posting upcoming shows and music schedules

Duties:• Trained and managed billing, intake and the front desk for an outpatient clinic, implementing improvement plans for a more organized and successful environment both for patients and staff.• Oversaw schedules for doctors and updated their credentials with insurance companies, which lead to the creation of a new tracking system for credentialing updates.• Heavily involved in hiring process and scheduled weekly meetings with employees, involved in many discussions on how to work towards goals.• Participated in weekly management meetings to discuss policies, procedures, and how to work within our budgets and projections.

• Literary reviewer for a variety of genres including fiction, nonfiction and poetry. • Direct review quotes featured on various websites and print copies for ‘Dance With Your Heart’ by Shirley Cheng - http://www.amazon.co.uk/Dance-Your-Heart-Tales-Poems/dp/1411618580