• Drove customer success for OracleDigital via effective execution of partner engagement, enablement, and relationship management efforts covering 15-20 partners and 300+ sales reps, resulting in $250K+ in quarterly sales for 4 consecutive quarters.• Trained, coached, and enabled 500+ sales reps at Oracle on sales and customer service best practices to drive customer success and revenue growth while cross-functionally engaging 40+ internal leaders and product experts to optimize the customer life cycle.• Spearheaded innovative CX social sales-related training and enablement to transform customer engagement and customer service across a large salesforce of Oracle Direct Inside Application Sales Reps, resulting in a ~25% improvement in sales performance.• Directed customer success training and process improvements on the User Productivity Kit (UPK) at OracleDirect Applications, growing the business by 25%, improving focus on UPK by 25%, and enabling 500 sales reps to deliver exceptional client service. • Applied strong sales and customer relationship management skills to consistently exceed quotas at PeopleSoft/Oracle, achieving 256% of quota in 2001, 92% in 2002, 100% from 2003 to 2006, and 115% in 2007.As a seasoned customer success (CS), customer experience (CX), and sales leader, I bring over 15 years of dynamic experience in strategic planning, operational excellence, and program management within the SaaS industry. With a background in Fortune 500 environments, particularly with PeopleSoft/Oracle, I have honed my expertise in driving impactful outcomes through a fusion of strategic vision and data-driven insights.I excel in defining and executing comprehensive customer success and CX strategies that transform businesses. Leveraging data insights, I craft personalized experiences that amplify customer satisfaction, drive revenue growth, and secure long-term retention. My proficiency in customer journey analytics enables me to pinpoint friction points and orchestrate continuous enhancements that elevate customer experience to new heights.By collaborating closely with executive leadership, internal stakeholders, and clients, I cultivate alignment on strategic sales initiatives and facilitate seamless service delivery. My background as a top-performing sales executive grants me unique insight into crafting high-impact sales training and enablement programs, allowing me to mold high-performing sales and customer service teams that consistently deliver exceptional results.