Tara Wilson, Cdi.D Email & Phone Number

Montreal, QC, CA

At Nara Consulting, we're not your typical consultants; we're the driving force behind innovation in Operations Management Systems, Organizational Transformation, Customer Experience, Mergers, Acquisitions, Due Diligence, and Diversity, Equity, and Inclusion. Our mojo? Hands-on guidance that turbocharges your processes, supercharges efficiency, and.

Bringing over 20 years of experience in operations management within the Fintech, Payments, and Gaming sectors as a Fractional COO. Specializes in enhancing business process efficiency, KPI Management, Operations Management Systems, and Knowledge Management. Proficient in optimizing contact centers and customer journey mapping to drive customer.

Starting as a night-shift customer service agent and advancing to a C-level executive, my career has been an exciting journey of strategic moves and meaningful experiences. I've dedicated years to mentoring and guiding individuals in their career pathing and how to combat imposter syndrome. As an executive consultant, I'm passionate about helping you map.

Toronto, CA

Appointed a seat on the board of directors for the pivotal not-for-profit organization, Open Finance Network Canada (“OFNC”). This role offers an opportunity to exercise governance skills and impart functional expertise to a group dedicated to evaluating technology and standards tailored to the Canadian economy and its consumers.OFNC is committed to.

Montreal, Quebec, CA

In the dual roles of Chief Operating Officer and Chief Diversity Officer, the responsibilities spanned a wide spectrum while leading teams across Sales Support, Underwriting, Technical Integrations, Customer Service, Organizational Transformation, and Marketing. From an operational perspective, the emphasis was on enhancing business practices with key.

Montreal, Quebec, CA

As Chief Operating Officer, the leadership strategy for Income Access centered on growth and operational optimization. Responsibilities spanned Software Development, QA, Product Management, Integrations, Onboarding, Account Management, Client Services, Marketing, Business Development, Knowledge Management, and Learning and Development.During this tenure.

London, London, GB

As VP of Operations for Payment Processing in Canada and the UK, the operational scope included Sales Support, Application Boarding, Merchant API Integrations, Customer Support, Technical Support, Chargeback Management, Quality Assurance, Business Process Improvement, Knowledge Management, and Training.Key responsibilities also encompassed the management.

Montréal, Québec, CA

Managed a call centre that fielded 20,000 calls every month. In tandem, directed a subject matter expert team addressing over 4,000 escalations monthly. Concurrently supervised a data entry team responsible for the boarding of more than 1,000 accounts monthly, ensuring seamless client onboarding processes.Leadership was provided to the Model Office, a unit.

London, GB

Resolved in-bound calls on customer service and technical support inquiries for all Appleproducts (computers, laptops, iPODs, and legacy systems). Achieved excellent quality assurance scores.

Degree, Electrical And Electronics Engineering

The French Conversation Program, French Studies