As the IT Manager at Creation Communities in Calgary, AB, I have been responsible for diagnosing and resolving hardware and software issues across various platforms, including Windows Server environments, VoIP systems, and networking equipment. I manage Windows servers, Active Directory, and system security, overseeing tasks such as monitoring, account management, and implementing antivirus protocols. Additionally, I provide Tier 1 to Tier 3 user support, offering training and guidance to non-technical staff on Office 365 and cloud technologies. I collaborate with Managed Service Providers (MSPs) to handle escalated issues and manage IT infrastructure improvements. Furthermore, I create and maintain detailed technical documentation, including user manuals, troubleshooting guides, and process documents to ensure smooth operations.

As a Network Administrator at Creation Communities in Calgary, AB, from June 2019 to December 2021, I managed the installation, configuration, and maintenance of telecommunications and network hardware/software systems. I provided IT support across multiple office locations, ensuring reliable network performance and high user satisfaction. I also led the implementation of IT best practices and developed training materials to improve the technical proficiency of non-technical users. Additionally, I customized software applications and enhanced workflow processes to boost productivity and efficiency within the organization.

While pursuing my diploma in Information Technology, I worked part-time as a Junior Network Administrator at Homes By Creation. In this role, I assisted in the installation, configuration, and maintenance of network hardware, including routers, switches, and firewalls. I provided support for the company's LAN, WAN, and VPN infrastructure, ensuring reliable network performance across multiple sites. Additionally, I monitored network performance, troubleshot connectivity issues, and offered technical support to end-users. I also gained experience managing Windows servers, Active Directory, and implementing network security measures, such as antivirus and firewall configurations. During my time in this role, I helped document network configurations and processes while collaborating with the IT team to support network upgrades and improvements. This position allowed me to apply my academic knowledge in a real-world setting and develop key skills in network administration.