More than 6 years of working experience in Customer experience, Operations, Q.A. and Training.• Expertise in managing Global Support operations for a team of 35+ members, including 4 team leads. • Excellent Client Relationship (Internal as well as External) good at making and maintaining Public Relations.• Strong communicator with good influencing skills, ability to drive the team effectively at all levels.• Proactive decision-maker along with putting together comprehensive solutions for business strategy.• Proficient at problem-solving by having an analytical approach to the problem.• Attention to Detail: Ability to visualize the bigger picture, eye for details to craft solutions that drive revenue and yield corporate financial value• Drive process improvements, business process reengineering (BPR), Change management• Facilitating communications between diverse functional and hierarchical groups to drive convergence of vision• Flair for Training and Coaching, Support and Promotion
Listed skills include Android, C, Html, Javascript, and 45 others.