1. Strategic Client Engagement: Develop and execute strategic plans to engage clients, ensuring alignment with organizational objectives and client needs.2. Client Retention: Implement initiatives to enhance client satisfaction, loyalty, and retention. Proactively address and resolve client concerns and issues.3. Cross-functional Collaboration: Collaborate with internal teams such as Sales, Marketing, and Operations to ensure seamless delivery of products and services to clients.4. Client Needs Assessment: Conduct thorough assessments of client needs and preferences, ensuring a deep understanding of their goals and challenges.5. Customised Solutions: Work closely with the team to develop and present tailored solutions to meet clients' specific needs, driving value and fostering long-term partnerships.6. Revenue Growth: Identify opportunities for upselling and cross-selling additional products or services to existing clients, contributing to revenue growth targets.7. Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of client relationship initiatives and team performance.8. Client Communication: Serve as a primary point of contact for key clients, ensuring effective communication and responsiveness to their needs.

1. Implementing various marketing initiatives to enhance brand visibility & executing integrated marketing campaigns across various channels to drive lead generation and customer engagement.2. Coordinating with Digital Marketing Agencies for SEO, and Google Ads and monitoring the matrices like ROI, conversion cost, and cost per lead on a weekly and monthly basis.3. Drive marketing activities like PPC, SEO, events, networking, print media and email marketing to increase brand awareness in the market.4. Cultivating strategic partnerships and collaborations to expand the brand’s reach and drive business objectives.5. Estimating the budget for different marketing activities while predicting future sales, keeping in mind the past performances.6. Engaging with marketing agencies for branding and promotional work like designing flyers, brochures, banners and creating explainer videos.7. Maintaining and monitoring the service metrics like Customer Life Span, Customer Lifetime Value, Customer Satisfaction, Net Promoter Score and Customer Retention8. Using LinkedIn Sales Navigator and SalesQL to generate leads for the sales team.

My role involves planning and onboarding long stay residential real estate through local sources (builders, agents, brokers and home owners) . I work closely with the Area Supply Head and target different clusters for short, medium and long term supply. I coordinate with the Transformation and Operations team to ensure that the property stays active as a profitable business unit and also manage relations with the property owners for negotiating and renegotiating as per business requirement. I was also a part of the research and analysis team for market study and restructuring the current portfolio in order to understand & improve profitability and basis our research acquire new clusters in our portfolio. In between I was also given the responsibility to create demand for the existing portfolio to improve the P&L.

As a Relationship Manager, I took care of Account Management, Business Development, End-to-end sales, Investment banking, Financial Planning, Managing Portfolio of HNI Clients & providing banking services in order to build relationship and grow customer relationship value.

It was a B2B project. My responsibilities included conversion of the new customers and taking a feed back of the product and services from the existing customers.