Taraneh Chitrada Email & Phone Number

Hillsboro, Oregon, United States

• Utilized multiple business systems to analyze, research, and process over 200 accounts per day
• Collaborated with QC as SME to identify inconsistencies and rewrite processing procedures
• Supervised multiple priorities independently & delivered quality accurate results within timelines
• Analyzed and pulled Excel reports across multiple business functions

• Engaged and assisted customers with reconciling accounts with focus on customer care
• Intense dedication to compliance demonstrated through strong high QA scores
• Involved as Job Coach and training of new hires, coordinated team meetings and volunteer events
• Knowledgeable of Fair Credit Reporting Act, Bankruptcy Laws, & Fair Debt Collection Practices Act

Beaverton, Oregon

• Designed compliant alarm and camera security systems for large scale companies nationwide
• Responsible for all lead intake, management of CRM and all sales records
• Created estimates in QuickBooks Enterprise, scheduled all webinars and calls with sales team
• Synthesized and formulated mapping of cross-organizational policies and procedures
• Skills: utilization of SalesForce, FreshDesk, LucidChart, Microsoft Office, RingCentral, MailChimp

Beaverton, Oregon

• Coordinated employee Health Insurance & Benefits Program for 200 employees across 3 orgs
• Designed and executed new onboarding program from scratch, and updating company manual
• Managed the office G&A budget; track/analyze supply consumption and implemented cost-savings
• Organized office correspondence strategies resulting in higher efficiency of lead generation mgmt
• Produced executive management meeting presentations and company monthly newsletters

Progress Ridge Location - Beaverton, Oregon

• Successfully managed staff of 12 for a fair-trade coffee house, including payroll, sales, and inventory
• Responsible for full life cycle recruiting and training staff on full Barista Certification and procedures
• Created solutions to maximize staff productivity and efficiency resulting in 15% increase of sales
• Implemented new scheduling strategies to track labor hours and reduce overtime costs