Taraneh Chitrada Email & Phone Number

Hillsboro, Oregon, United States

• Utilized multiple business systems to analyze, research, and process over 200 accounts per day• Collaborated with QC as SME to identify inconsistencies and rewrite processing procedures• Supervised multiple priorities independently & delivered quality accurate results within timelines• Analyzed and pulled Excel reports across multiple business functions

• Engaged and assisted customers with reconciling accounts with focus on customer care• Intense dedication to compliance demonstrated through strong high QA scores• Involved as Job Coach and training of new hires, coordinated team meetings and volunteer events• Knowledgeable of Fair Credit Reporting Act, Bankruptcy Laws, & Fair Debt Collection Practices Act

Beaverton, Oregon

• Designed compliant alarm and camera security systems for large scale companies nationwide• Responsible for all lead intake, management of CRM and all sales records• Created estimates in QuickBooks Enterprise, scheduled all webinars and calls with sales team• Synthesized and formulated mapping of cross-organizational policies and procedures• Skills: utilization of SalesForce, FreshDesk, LucidChart, Microsoft Office, RingCentral, MailChimp

Beaverton, Oregon

• Coordinated employee Health Insurance & Benefits Program for 200 employees across 3 orgs• Designed and executed new onboarding program from scratch, and updating company manual• Managed the office G&A budget; track/analyze supply consumption and implemented cost-savings• Organized office correspondence strategies resulting in higher efficiency of lead generation mgmt• Produced executive management meeting presentations and company monthly newsletters

Progress Ridge Location - Beaverton, Oregon

• Successfully managed staff of 12 for a fair-trade coffee house, including payroll, sales, and inventory• Responsible for full life cycle recruiting and training staff on full Barista Certification and procedures• Created solutions to maximize staff productivity and efficiency resulting in 15% increase of sales• Implemented new scheduling strategies to track labor hours and reduce overtime costs