Tarang Patel Email & Phone Number

I'm a dedicated and results-driven professional with a passion for solving technical challenges. My career journey has been centered around software troubleshooting, customer support, and technical assistance, where I've honed my skills in problem-solving and IT service management.Professional Summary:Objective: To work in an environment that nurtures skill growth and allows me to contribute my best towards achieving organizational objectives while advancing in my career.Skills: Proficient in software troubleshooting, customer support, technical support, and problem-solving. Experienced in languages like C++ and Java, with database expertise in MySQL and SQL. Proficient in ITSM tools such as BMC Remedy, ITdesk ticketing tool, and HPSM ticketing tool.Education:Bachelor's Degree: Bachelor in Computer Applications from Bholabhai Patel College of Computer Studies, KSV University, with a score of 68.40%.Work Experience:CMS COMPUTER LIMITED - Application Support Onsite, AhmedabadProvided application support for the ECCS application used in the Custom department for Import & Export services.Handled business-level escalations and provided timely solutions.Monitored and troubleshooted errors, including database queries.Net Access - System EngineerImplemented Microsoft Dynamics 365 ERP and POS at Pantaloons Retail stores.Conducted back-end configurations, end-to-end testing, and provided application support.Offered training to store personnel on POS usage.Reported bugs and enhancements to the development team.AGS TRANSACT TECHNOLOGIES - Software Support EngineerImplemented POS systems at Future Group retail stores across India.Supported multiple applications, troubleshooted issues, and ensured solutions within defined SLAs.Maintained databases, handled maintenance activities, and resolved business-level escalations.Provided on-call support during weekends and holidays.My dedication to delivering top-notch technical support and my ability to adapt to complex environments make me a valuable asset in any team. I'm eager to connect with professionals in the IT and technical support field to exchange knowledge and explore potential collaborations.Feel free to reach out to me at tarangpatel2027@gmail.com or +919033239837 for networking opportunities or discussions related to our shared interests.

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  Kadi Sarva Vishwavidyalaya, Gandihnagar

  Computer Programming, Specific Applications