As the Head of Customer Success at Goodkind, I lead a team of customer success managers who help organizations tell their stories authentically and effectively. With over 7 years of experience in public policy, management, and social finance, I have a passion for creating value and impact for customers and stakeholders across various sectors and regions.My core competencies include customer journey mapping, data analysis, business modelling, and strategy development. I leverage my skills and expertise in tools such as Totango and Datadog, to drive adoption, retention, and growth for Goodkind's clients. I also collaborate with senior decision makers, cross-functional teams, and external partners to deliver tailored solutions and insights that meet customer needs and goals. I enjoy working in a dynamic and innovative environment, where I can learn from and contribute to Goodkind's mission of empowering storytellers.