Taranjit Singh

Taranjit Singh Email and Phone Number

Transformation Leader | Operational Excellence | Portfolio Management | Sales & Business Development | 23+ years of global success in driving growth through impactful Strategies and Innovation @ WNS
bombay, maharashtra, india
Taranjit Singh's Location
Iloilo, Western Visayas, Philippines, Philippines
Taranjit Singh's Contact Details

Taranjit Singh work email

Taranjit Singh personal email

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About Taranjit Singh

Leader with deep-rooted knowledge in governing multiple high value projects and driving business growth across diverse business domains. Proven track record in spearheading high-performing teams towards operational excellence while consistently delivering on strategic objectives. I’m passionate about transforming businesses through innovative strategies and empowering teams to achieve utmost performance.Adept at driving impactful business strategies, managing complex portfolios, spearheading and streamlining global business operations, identifying new growth opportunities, and piloting successful strategic initiatives. Proficient in leveraging Lean Six Sigma tools and process optimization initiatives to drive cost reductions and bolster revenue, ensuring sustainable success for both clients and the organization.A thinker with ability to visualize the big picture of business and come up with actionable solutions. In my tenure spanning over the past seven years at WNS in the Philippines, I've had the privilege to contribute significantly to the company's growth journey. Beginning as a AVP and progressing to the role of SVP, I've honed my skills in strategic leadership and client relationship management, driving tangible results and fostering a culture of excellence.A firm believer that continuous learning will enable talent to learn, implement and grow at work place. Under my guidance, I've nurtured a culture of excellence, fostering talent development and proactive risk mitigation strategies that have propelled organizations towards achieving their vision and objectives

Taranjit Singh's Current Company Details
WNS

Wns

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Transformation Leader | Operational Excellence | Portfolio Management | Sales & Business Development | 23+ years of global success in driving growth through impactful Strategies and Innovation
bombay, maharashtra, india
Website:
wns.com
Employees:
26824
Taranjit Singh Work Experience Details
  • Wns
    Senior General Manager (Svp)
    Wns Apr 2023 - Present
    Philippines
    Overseeing a diverse team of individuals spanning multiple locations. Through strategic leadership and a focus on portfolio growth, I've played a key role in driving the expansion of our services globally. By implementing innovative solutions such as chat services and universal agent stints, I've significantly enhanced our operational capabilities and exceeded client expectations tremendously. Additionally, I've led initiatives like the "One Desk Migration," streamlining client operations for improved efficiency and effectiveness.Spearheaded projects like the "Preventive Complaints Project" in collaboration with clients and achieved notable improvements in CSAT scores and a reduction in customer complaints. Additionally, I established an Analytics Team dedicated to providing network-wide insights, resulting in enhanced Voice of Customer scores and a reduction in complaints across all business units.
  • Wns Global Services
    Vice President | General Manager
    Wns Global Services Jan 2021 - Apr 2023
    Philippines
    Led transformative initiatives that drove exponential growth and success. By building and scaling high-performing teams, I enhanced the Chat team's expansion from 25 members to over 600, while also driving growth across various sectors and launching innovative service offerings. Additionally, my focus on successful project delivery and NPS improvement resulted in the successful launch of projects like "Midas," exceeding performance benchmarks and achieving record Net Promoter Scores. My strategic partnership initiatives, such as piloting and launching the LIO Chat Translation LOB, positioned WNS as a key partner for our clients' expansion goals, contributing significantly to revenue growth. Partnering with client leadership to achieve GO Certification further solidified WNS's position as a preferred partner, unlocking additional rewards and paving the way for future business growth.
  • Wns Global Services
    Senior Group Manager
    Wns Global Services Apr 2017 - Jan 2021
    Piloted efforts that propelled team performance and customer satisfaction. Through effective leadership, I elevated our team to the #1 ranking with consistent KPI compliance exceeding 95%, driving organizational success. Additionally, my focus on enhancing customer satisfaction led to a significant NPS gain, driving substantial volume share growth within the Business Unit.
  • Fareportal
    Associate Director, Sales & Operations
    Fareportal May 2016 - Apr 2017
    Gurgaon, India
    Spearheaded initiatives aligned with the organization's growth strategy, ensuring profitability and surpassing revenue and EBIT budget targets for a substantial portfolio. Collaborating closely with senior sales leaders, I optimized sales performance through defined metrics and customized programs, driving team success and organizational alignment. Devised strategies for cross-LOB solutions, driving operational redesign to enhance efficiency. Managing a team of over 250 members, I implemented targeted training to minimize errors and elevate operational efficiency in airline seating assignments. By fostering a Universal Agent environment, I improved agent utilization and achieved significant reductions in system waste, optimizing overall efficiency levels.
  • Yatra Online Pvt Ltd
    Dgm Sales And Operations
    Yatra Online Pvt Ltd Apr 2015 - Apr 2016
    Gurgaon, India
    Established an escalation desk to enhance service excellence, ensuring timely resolution of executive issues. Through strategic sales initiatives, I achieved a substantial increase in Payment Rejection Queue (PRQ) conversions while driving sales growth. Additionally, I led vendor teams to convert website drop-offs, resulting in boosted revenue for holiday business. Managing a team of over 280 people, I collaborated across functions to ensure smooth flight operations, emphasizing operational efficiency.
  • Yatra Online Pvt Ltd
    Senior Manager Sales And Operations
    Yatra Online Pvt Ltd Apr 2013 - Mar 2015
    Gurgaon, India
    Managed the Domestic Flights PRQ, ensuring SLA compliance and optimizing efficiency for a revenue-critical queue. I identified and addressed inefficiencies in contact center operations, implementing cost-saving process transformations that resulted in significant savings.
  • Serco Global Services
    Operations Manager
    Serco Global Services Nov 2011 - Mar 2013
    Okhla New Delhi
    Oversaw the establishment of the business unit, operational delivery, customer relationships, and long-term strategy. I optimized operations by enhancing systems, processes, and policies, resulting in improved MIS, information flow, and business process efficiency. Additionally, I focused on enhancing support services effectiveness by managing and improving quality, training, and workforce management processes, streamlining communication and processes.
  • Wns Global Services
    Team Manager Operations
    Wns Global Services Mar 2007 - Nov 2011
    Gurgaon, India
    Held progressively responsible roles, including Operations Manager overseeing Operations and Training. I piloted various projects that improved efficiency and directly impacted revenue. I focused on enhancing project yield and implementing measures to improve operational accuracy. As a manager, I supervised training activities and emphasized team development and performance improvement, ultimately enhancing client satisfaction and engagement.
  • Wipro Bpo
    Team Leader Operations
    Wipro Bpo Jan 2003 - Mar 2006
    ▪ Led and managed a team of 19 SME’s to achieve business objectives and client service level agreement and maximized revenue generation through optimizing resource utilization▪ Analyzed Operational Effectiveness, Training results and worked on optimizations. Provided training solutions for sales and service groups▪ Ensured compliance with call centre operational objectives, phone system procedures, work schedules and call centre reporting metricsKey Initiatives:▪ Developed an Outlier Management and On the Job Training Plan specifically to target bottom 20% Outliers in any Client metrics and led the successful implementation of the same at Wipro
  • C&S India Ltd
    Customer Service Executive
    C&S India Ltd Jan 2001 - Dec 2002
    ▪ Handled customer calls for US telecom Giants AT&T, Verizon, and Sprint PCS and Certified in the Client specified Customer Service Process▪ Provided On the Job Training Support to New Hires

Taranjit Singh Skills

Crm Team Management Bpo Training Operations Management Customer Satisfaction Leadership Vendor Management Service Delivery Recruiting Performance Management Management Call Centers Transition Management Mis Outsourcing Process Improvement Team Leadership Team Building Employee Engagement Business Continuity Planning Process Excellence Forecasting Itil Certified Analysis Quality Assurance Six Sigma Training Delivery People Management Strategy Budgets Sla Management Information Systems Customer Relationship Management Business Process Outsourcing Business Development Talent Management Business Process Improvement Ivr Management Customer Retention Customer Acquisition Customer Service

Taranjit Singh Education Details

Frequently Asked Questions about Taranjit Singh

What company does Taranjit Singh work for?

Taranjit Singh works for Wns

What is Taranjit Singh's role at the current company?

Taranjit Singh's current role is Transformation Leader | Operational Excellence | Portfolio Management | Sales & Business Development | 23+ years of global success in driving growth through impactful Strategies and Innovation.

What is Taranjit Singh's email address?

Taranjit Singh's email address is ta****@****wns.com

What is Taranjit Singh's direct phone number?

Taranjit Singh's direct phone number is +164673*****

What schools did Taranjit Singh attend?

Taranjit Singh attended Cornell University, Delhi University, Tata Infotech.

What are some of Taranjit Singh's interests?

Taranjit Singh has interest in Education.

What skills is Taranjit Singh known for?

Taranjit Singh has skills like Crm, Team Management, Bpo, Training, Operations Management, Customer Satisfaction, Leadership, Vendor Management, Service Delivery, Recruiting, Performance Management, Management.

Who are Taranjit Singh's colleagues?

Taranjit Singh's colleagues are Aditya Nair, Unnati Parekh, Shafiya Afreen, Amitodan Lokhande, Sachin Mokashi, Kumar Gaurav, Arcadius Dsouza.

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