 Measure, control and tuning of performance of components of the IT infrastructure Trend analysis, estimation, simulation, analytic modeling Generating the trend analysis report on Disk Drive, CPU usage, Available memory, Processor Queue usage and Availability of the servers. In collaboration with other teams, configure existing system resources for optimum performance. Participate in as-needed meetings to discuss issues and identify configuration changes Provide input to reconfiguration of system resources for optimum performance Provide supporting data to assist in performance related changes, and identifying effects of the changes Review and approve system changes that may impact system performance.  Working with the client, System Administrators, Database Administrators, Application Teams and engineers to determine future CPU, memory and configuration requirements for systems and workload placement. Creating spreadsheets, tables, Pivot charts, Macros to extract data, analyze it and create reports. Select historical server and process usage, preferably over multiple business cycles Create a multi-month forward trend for CPU utilization for each server Select appropriate capacity metrics for the clients SQL Server Management studio 2005, 2008. SQL Query building to extract data from the servers with the appropriate parameters and troubleshoot if any issues with existing queries.

 Assist bank Employee’s with Desktop and Account issues using Bank's PC-based computer system. Administered Bank of America Employee’s on Active Directory (Add user, Edit rights, Add/ Edit Group Policies, Enabling/ Disabling Accounts etc) Work on Domains and Domain Controllers. Attended weekly group and department meetings and shared status updates. Provided assistance related to PC, Servers, Network, Enterprise and Bank Of America Applications. Provide Assistance through Remote Desktop Sharing. Creating Incident tickets (Incident Management/Problem Management) and following up with the same to confirm resolution. Handling Requests (Request Management/Change Management) including Move, Add or Change. Coordinating with respective Teams for successful completion of change. Provide assistance with routine inquiries and problems, such as software, hardware and network operations. Respond to and diagnose problems through discussions with users Including problem recognition, research, isolation, and resolution steps. Typically resolving complex problems may involve use of problem management database and help desk systems.

 Assist Customers with Broadband and desktop issues. Troubleshooting network problems. Configuring Modems and Routers. Installing configuring and updating network software and drivers through remote desktop Enhancing PC and Internet Performance. Using RDP to assist Customers