Director, Customer Experience
Current
Sep 2022 - Present
AeroLeads people directory · profile
Tara Townsend Email & Phone Number
Customer Experience Leader
at
Progressive Insurance
1 work email found
@aarp.org
1 phone found area 202
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Leader
Location
Washington, District Of Columbia, United States
Who is Tara Townsend? Overview
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Quick answer
Tara Townsend is listed as Customer Experience Leader at Progressive Insurance, based in Washington, District Of Columbia, United States. AeroLeads shows a work email signal at aarp.org, phone signal with area code 202, and a matched LinkedIn profile for Tara Townsend.
Tara Townsend previously worked as Director, Customer Experience at Progressive Insurance and Director, Customer Experience at Aarp. Tara Townsend holds Master Of Science - Ms, Behavioral Economics from The Chicago School.
Company email context
Email format at Progressive Insurance
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{first_initial}{last}@aarp.org
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AeroLeads found 1 current-domain work email signal for Tara Townsend. Compare company email patterns before reaching out.
Profile bio
About Tara Townsend
A behavior-obsessed customer experience leader with over a decade of experience turning data and research into actionable insights and measurable outcomes. Using consumer insights and behavior science to deliver better customer outcomes and business growth.I believe in an outside-in approach that leverages qualitative and quantitative consumer data to guide innovation and decision-making. Deep understanding of consumer behavior is imperative to providing products, services, and experiences that support retention and drive growth.I believe in human-centered design, consumer co-creation and leveraging ethnographic methodologies to understand users' needs, frustrations, and motivations. I believe business goals are achievable when products and experiences are designed to improve consumer outcomes. I believe in testing those experiences constantly, analyzing data quickly, and iterating, iterating, iterating.I strive to understand the fluid and varied human decision-making process, and hope to harness that knowledge to make meaningful change.
Listed skills include Product Marketing, Digital Marketing, Inbound Marketing, Content Marketing, and 23 others.
Current workplace
Tara Townsend's current company
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8 roles
Tara Townsend work experience
A career timeline built from the work history available for this profile.
Director, Customer Experience
After three years of product and journey leadership, including research, design, and testing, of data-driven consumer experiences, I enabled the organization to advance and fully embed the previously centralized CX practice. I lead the organization in shifting from a product focused structure to a journey management discipline by identifying and addressing.
May 2017 - Aug 2022
Senior Product Marketing Manager
Leading positioning, messaging, content marketing, and campaign development for a suite of digital and service products. Leveraging partnerships, primary research, and valuable content to establish Blackboard as a thought-leader for student success.
Aug 2016 - Jun 2017
Senior Product Marketing Consultant
I’m was part of a lean, fast team of product developers and marketers attempting a great feat: break into the 35-50 age segment with an AARP product. We developed Staying Sharp, an age agnostic, digital, subscription-based health product, pushing the envelope on messaging, branding and positioning within a very well-established brand. Using human-centered.
Oct 2013 - Aug 2016
Senior Consultant - Marketing And Communications At Us Courts
My first full-on foray into digital product marketing as a consultant for AOUSC, where I marketed SaaS and PaaS products to more than 200 Federal courts nationwide. I spent a lot of time translating technical product gibberish into palatable marketing copy that could be consumed by court admins with little IT experience. I also developed the division's.
Mar 2008 - Oct 2013
Education Policy Analyst
As a part of a small, scrappy team straddling both product dev and product marketing, I developed and marketed literacy tools and programs to education administrators on behalf of DoEd. Iteration and lo-fi prototyping (i.e. just me with some glue and a pair of scissors) became an integral part of my process for developing and pitching new products and.
Dec 2006 - Mar 2008
Associate, Brand Initiatives
Arguably the best job I ever had; giving new, free books to at-risk youth via the generosity of publishers and a national volunteer network. Despite being a newbie to the marketing world, First Book put me in charge of developing a marketing and fundraising handbook for our huge volunteer network. I also got to be a part of an incredibly talented and.
Aug 2005 - Dec 2006
Assistant To The Vp Of Public Policy
National Institute For Excellence In Teaching
What's tougher than your first job? It was just me and the VP in the DC office, doing all of the work necessary to shepherd an education bill through the House and Senate. For me that meant trial by fire on all communication and PR tasks; press releases, letters to Congressmen, coordinating press events, attending informational meetings with Hill staffers.
Sep 2004 - Aug 2005
3 education records
Tara Townsend education
Master Of Science - Ms, Behavioral Economics
The Chicago School
Bs, Political Science, Philosophy
Suny Brockport
Education record
The Sage Colleges-Sage College Of Albany
FAQ
Frequently asked questions about Tara Townsend
Quick answers generated from the profile data available on this page.
What company does Tara Townsend work for?
Tara Townsend works for Progressive Insurance.
What is Tara Townsend's role at Progressive Insurance?
Tara Townsend is listed as Customer Experience Leader at Progressive Insurance.
What is Tara Townsend's email address?
AeroLeads has found 1 work email signal at @aarp.org for Tara Townsend at Progressive Insurance.
What is Tara Townsend's phone number?
AeroLeads has found 1 phone signal(s) with area code 202 for Tara Townsend at Progressive Insurance.
Where is Tara Townsend based?
Tara Townsend is based in Washington, District Of Columbia, United States while working with Progressive Insurance.
What companies has Tara Townsend worked for?
Tara Townsend has worked for Progressive Insurance, Aarp, Blackboard, Ntt Data, and Dti Associates.
How can I contact Tara Townsend?
You can use AeroLeads to view verified contact signals for Tara Townsend at Progressive Insurance, including work email, phone, and LinkedIn data when available.
What schools did Tara Townsend attend?
Tara Townsend holds Master Of Science - Ms, Behavioral Economics from The Chicago School.
What skills is Tara Townsend known for?
Tara Townsend is listed with skills including Product Marketing, Digital Marketing, Inbound Marketing, Content Marketing, Product Management, Email Marketing, Marketing, and Copywriting.
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