Tara Ondusky Email & Phone Number

Waterford Township, Mi, Us

Waterford, Michigan

I have a passion for rising leaders to see the unique gifts and perspectives that they bring to their organization, teams, and those around them, especially in those moments when it feels hard. When leaders understand this, they create exponent impact for themselves, their teams, and the world. In the workplace I was considered a collaborative program leader of enterprise-wide strategic initiatives resulting in multimillion-dollar impact to the bottom line, who thrived in ambiguous environments, working across all levels to execute process and strategy-based solutions for key business needs. Described by executives as someone who gets things done!My clients describe me as someone who truly hears them, allows them to be seen, and creates the space for them to have clear awareness to harness the actions for exponential growth.

Southfield, Michigan

Organizational Business Project Manager leading and facilitating the delivery of strategic projects and programs across the business. Implemented standard project management methodologies for cross functional delivery from the steering committee for the business through the successful delivery within an organization new to project management. Facilitating process improvement projects across the business to streamline and gain greater collaboration.

United States

The mission of BetterUp is to empower people to pursue their lives with clarity, purpose, and passion. I work with BetterUp members to focus on highly personal growth areas, leading to robust and lasting transformation.Member transformation supported through defined BetterUp tools and processes coupled with coaching experience.

Leading a team of Project and Program Managers who deliver projects globally driving more than 10 million in strategic benefit to the bottom line. - Completed Lean Six Sigma Black Belt certification, while delivering improvements to drive 42% of cycle time out of product delivery processes improving response time to the customer for enterprise applications and build an EPMO career management system designed to create opportunity to promote people, but more importantly better level set job codes and salaries with skill level. Prior to this project, there was a 4 level gap in job codes a significant salary variance within the team. The project cut the gap by up to 60% and allowed team members opportunity for promotion not before considered. - Facilitated Kaizen events in support of team improvements to workflow for product delivery direct to customers targeting 20% improvement in cycle time. - Guided my direct reports in support of global accounting practice modifications for revenue recognition, procurement and sales operations system implementations, and implementation improvement projects while meeting and exceeding corporate objectives.- Developed and kicked off program leadership training for team to improve soft skills and informal leadership skills in order to work across the organization levels with confidence and success.- Skilled lean simulation facilitator helping business teams learn and apply concepts in their business groups.

Business process and Project Manager responsible for process and IT driven projects with a focus on delivering against business needs within organization, using BPM techniques to define those needs, with business models that allow for successful implementation and support. Project Management mentor leading major project initiatives. Program management for several business projects within the organization including leading an IT project to deliver customized off the shelf technology to 600+ associates in order to streamline business process in conjunction with integrated tools.

Business Process and Project Management Professional working across organization to implement and align business process to increase client satisfaction and drive growth. Responsible for transition of operational teams into shared services business model with a focus on gaining understanding of current and future business needs within organization and use of BPM techniques to define those needs to business models that allow for successful product implementation and support. Transition of major product launch activities into the Training, Implementation & Utilization process including Major client software releases and new to market product offerings allowing the teams to deliver to clients using best practices while mitigating remediation costs. In conjunction with team have created / improved existing processes through product launch and other projects, most recently through the alignment to improved Agile development process with goals of gaining improved communication between Training, Implementation & Utilization teams with Product Owners and Product Development.

Project Manager responsible for transition of operational teams into shared services business model. Successful projects increase efficiency and reduce costs by 25 percent over the course of three years. Conduct business and financial analysis for operational teams including help desk, training and deployment for enterprise sales opportunities and software development projects. Accountable for implementation and providing support organizations for the successful launch of new product offerings within those organizations using project management, requirements definition, business analysis and process implementation skills. Process implementation maintained productivity and service level agreements with support and implementation organizations over five years. Facilitation of process implementation across technical and support organizations allowing for the successful implementation of over 30 new project and OEM offerings within small business space in the course of five years.Managed Product Planning associates to successfully operationalize projects including GM DCS implementation to support over 1,000 dealers for several integrated solutions.Managed Technical Writing associates to deliver client facing and internal customer information communication. Successfully delivered 25+ projects on time annually.Implemented source control tools for technical writers within certain product sets.

Maintained Portfolio Planning for Dealer applications including Portfolio Planning, Marketing Planning, Analysis, Financial Management. Efforts allowed for maintenance of product lines at approved profitability levels, as well as meeting client expectations.Developed and implemented monthly metrics reporting in conjunction with client to manage portfolio decision processes.Negotiated and implemented agreement with Tier A provider for hardware maintenance service in accordance with client service level agreements Successfully delivered proposal and presentation to the client for Tier A Truck OEM and created partnerships with external Dealer Management System software vendors to bring new solutions to market.Successfully participated in negotiated contract with strategic partner to provide non U.S. solution, additional external software solutions, integration services and implementation, training and call center services in the U.S. for a small OEM and associated retailers resulting in approximately $25 million dollars in revenue total contract value.Actively managed contract and partner relationship by establishing and managing project statement of work, establishing and directing the initial project team, coordinating activities for client, software partners and internal EDS organizations to ensure successful project launch, and managing revenue and expense associated with the overall contract..

Program Manager responsible for coordinating efforts for migration of Dealer Communication Systems from mainframe environment to Windows Server environment for implementation in over 8,000 General Motors dealerships.Work with Dealership System Providers to ensure proper protocol developed to integrate dealer systems with OEM communications servers.Responsible for ensuring technical development team commitments related to systems lifecycle, project plan tasks and timelines are met.Coordinate partnership agreements for customer service levels for help desk activities.

Project Manager responsible for coordinating efforts for developing Accounting Software package training, documentation of software manuals, distribution of software, operations call center support plan and activities, and field operations conversion effort of 500 automotive retail facilities.Participated in development of marketing plan including video and marketing collateral, newsletters and data base development for software presentation during sales cycle.Responsible for client relationship, business and financial reporting and human resource management. Assisted team members in development and support phases of software implementation for Saturn of Japan, presenting software to Japanese accounting personnel.Increased customer satisfaction index , as documented in survey results, for overall dealer satisfaction in conjunction with all solutions services teams.

Responsible for the support and activities of sixteen (16) Dealer Systems Representatives (DSR’s) and eight (8) Customer Support analysts for system implementation and support of new automotive retail facilities in the Central and East regions of the United States as well as the technical support for accounting and payroll application.Responsible for client relationship management, business and financial reporting and human resource management for assigned team and region.Responsible for all Dealer Management software and hardware implementation for assigned automotive retailers. All assigned implementations were on time and on budget within implementation control limits.Develop documentation for each retail application, including Sales, Parts, Service and Accounting applications, to begin customization prior to arriving onsite, reducing implementation time and expense by ten (10%) percent.Addressed and resolved customer issues in relation to the accounting application to increase customer satisfaction by utilizing problem-solving skills to determine technical issues with the application and work with Product Support to correct issues.Assisted in coordination of software releases with cross section of organization including monitoring pilot sites for software releases as related to accounting applications.

Education record

Bachelors, Business

Master Certificate, Business Process Management

Blackbelt Certification, Certified