Managed a team of 25 employees at a large thrift store location to achieve daily donation processing and sales targets.● Achieved 2.2% YoY revenue growth● Ended the year with store revenue at a four-year high.● Achieved 9.8% YoY increase in # of donated items processed and priced forsale.● Ran and analyzed daily, monthly, and yearly sales data to understand theinventory, the budget, and the metrics to make informed decisions.● Proficient in a wide range of soft skills including effective communication,empathy, teamwork, adaptability, and problem-solving.● Was responsible for interviewing, training, and mentoring my team effectively toensure exceptional customer service, positive staff morale, and high employeeretention.● I successfully guided my store to 10 positive Google reviews by ensuringexceptional customer service, addressing customer needs promptly, and fostering a positive environment for both customers and employees.

Managed at five different Goodwill stores (Oelwein, Waverly, Waterloo, Cedar Falls, and Toledo) to help store managers when extra help was needed. Did so well that after two months, I was offered a store manager job at the Waverly store.

Equal parts connector, community builder, and caretaker of the coworking community.I was the Community Manager for the Cedar Falls location of a statewide co-working space chain operated from Des Moines.● My work involved office management, vendor management, community-building, promoting the space to prospective members, on-ramping new members, and building strong relationships with and between our members to meet membership and retention goals.● Grew the membership to 40 businesses utilizing the coworking space/offices.● Doubled the profits coming in from outside business room rentals. ● Surveyed members using Net Promoter Score to gauge member loyalty and satisfaction - results were 9.6 / 10.● As part of my role, I also engaged and helped promote the vibrant local downtown community to encourage interaction with our space.● Hosted high school students in the CAPS program● Arranged and facilitated three art exhibits featuring local artists who exhibitedtheir work on our walls, providing exposure for the space through well-attendedart openings.● Hosted community events for members after-hours featuring outdoor patio grillingand drinks.

Worked in an omnichannel customer service role at an e-commerce startup that manufactured and sold medical braces online.● Effectively handled a high volume of service satisfaction issues and customer inquiries by phone, email, and website chat.● Responded promptly to customer inquiries.● Processed orders, returns, refunds, and requests.● Volunteered to interview customers on their experiences with products - and as aresult built strong relationships with customers (many of whom were in chronicpain) who felt their needs were being heard.● Communicated and coordinated with product teams about relevant customerfeedback to continuously improve product offerings.● I worked hard to learn our products inside and out so that I could answerquestions and make the best recommendations to our customers.● I took pride in de-escalating frustrated or upset customers by maintaining apositive, empathetic, and professional attitude toward customers at all times.

● Helped owner with brand development and growth.● Worked full time on the sales floor, building displays, and interacting withcustomers.● Sorted, organized, and tracked down supply.● Did market and product research to ensure I correctly communicated about theMid Century Modern era products.● Helped create and manage the social networks for this brand.

Assisted with social media marketing for microbrewery in Waterloo, Iowa. I photographed products and events for use on social channels and generated new ideas for future exposure and promotion.

Created an online profile for Cool Neighbors. Cool Neighbors was a year long community wide program run through the utility company while partnered with the CEEE to promote energy efficiency in the three neighborhood associations.