Tara Porter Email & Phone Number

Working as Freelance Trainer with NWAC for POETA DigiSpark project to enable Indigenous Women and Gender diverse people in Generative Artificial Intelligence (AI) , Microsoft 365 and Job Related SkillsRole Highlights:--Training Delivery and Facilitation for Digital Skills program for Indigenous peoples virtually through MS TEAMS.--Single point of Contact for Coordination and Query handling for over 100 participants based all across Canada.--Program Administration and Reporting --Feedback Analysis.

Brampton, Ontario, Canada

Developed, trained, and coached high performance teams of 40-45 agentsCollaborated with team leaders and managers in customer and client listening programs to identify customer needs and expectationsMonitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop alternatives if the expected outcomes are not seenProvides interactive/role-play support for training development and delivery

Brampton, Ontario, Canada

Managed a virtual class size of 30-35 adult learners for new hiresUtilized Go to Training and Zoom to deliver virtual facilitationDeliver daily engaging instruction for 2-4 hours per dayPrepared and facilitated daily lesson plans and activities while staying focused and organized about client-specific systems, policies, and procedures

Brampton

Assists agents currently taking calls referencing knowledge centre and with current processes and policies in a tight timelineDiffused difficult situations between agents and customers Responded to emails while assisting agents in Chat to ensure they were always currentCollaborated with teams’ leaders and managers to ensure processes were up to date

Brampton

Assisted and supported management and the leadership team with handling and resolving Human Resources issues. Created and maintained new hire and personnel files and entered them into Human Resources Information Systems. Managed and monitored day-to day operations of the Human Resource department while providing a positive work environment for all employees.Administered, coordinated, developed, and implemented policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, termination processes. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources.Assessed recruitment trends; proactively recruited candidates through direct recruitment, internet mining and other creative methods, performed screening, interviewing, applicant assessment and presenting of candidates to Hiring Managers to finalize the recruitment process and assisted in hiring decision. Identified new, cost effective resources for recruitment, and tracked and reviewed effectiveness of advertisement sources. Created and typed office correspondence using computer, maintained confidentiality of proprietary information plus, prepared and reviewed written documents accurately and completely. Trained new staff on office technology, computer programs, office procedures and practices.Key Accomplishments:Designed, created, and maintained online forms using Formstack software to manage information across the entire organization to become more information reliable, be more cost efficient, save time and to achieve goals more quicklyMentored a new recruit into quality team and coached him to work with multiple teams

Thunder Bay, Ontario

Assisted and supported the HR Manager, HR Generalist, and various departments with the recruitment and selection process, salary and benefits administration, health and safety, and specials projects relating to all aspects of human resources management.Played an active role on the interview committee of a diverse panel for external and internal positions, conducted reference checks of potential employees in accordance with the hiring standards and practices of Confederation College that focuses on diversity and inclusion.Prepared job postings/advertisements, interview questions using behavioural and situational technique questions with predetermined answers that eliminates biases with a focus on diversity and inclusion. Provided exceptional customer service for internal and external visitors by greeting/directing and answering questions while directing more complicated situations to appropriate staff members as needed.Provided positive communication by working closely with the Executive Team in order to develop a harmonious and respectful partnership; maintain confidentiality and trust at all timesProvided additional support by attending meetings with stakeholders: taking meeting minutes regarding the collective agreement. Facilitated Health and Safety awareness training to secondary students in order to work in compliance with the Occupational Health and Safety Act.Collected necessary information by communicating with all departments through email, phone and in person to maintain an up to date Employee Orientation Handbook in preparation of annual new employee orientation. Key Accomplishes: Interviewed over 100 candidates, including highest-level executives positions as a Student in the Human Resource Assistant position.

Confederation College

Working in conjunction with the Senior HR Manager, developed, implemented, and maintained corporate standards, policies/procedures, and training/development that ensures adherence to legislative requirements related to the release of information under the Freedom of Information and Protection of Privacy Act (FOI).Proficient in the interpretation and application of the provision of the Freedom of Information and Protection of Privacy Act, and worked with other organizational leaders to ensure compliance.Researched trends, cases, and awareness programs to determine the need to ensure the organization had the most up to date and accurate information in order to develop the training material.Organized and facilitated with the Senior HR Manager on multiple training sessions for all employees of the college to ensure compliance.Created the freedom of information section on the college website to ensure and maintain continuous awareness and communication, while providing support to all the staff who may still have questions or concerns.Key Accomplishes: Trained over 200 employees within a short amount of time.

Thunder Bay, Ontario

Managed all accounts receivables, payroll, and external hiringCarried out full cycle recruitment processes, including screening, interviewing applicants, processedback ground checks, shortlisting, finalizing hiring and closing vacanciesCarried out employee orientations and processed new hire paperwork, ensuring compliance withcompany requirements on timeCreated, organized, updated and maintained personnel files and the HR databaseManaged and coordinated employee training and development Developed and implemented new bank reconciliations methods to maximize efficiency Coordinated weekly schedules to ensure workforce needs were met Communicated with all levels of management, staff and clienteleProvided administrative support for all HR functions, including filing, copying and scheduling to meetthe needs of the clienteleProvided friendly advice to a diverse clientele, promoting Comfort Keepers customer-oriented imageAttend to phone calls, emails to & from clients, and partnersPrioritize and communicate daily, weekly or monthly tasks

Faculty Of Liberal Arts And Professional Studies, B.A., Hons., Human Rights And Equity Studies

Explore the ethical principles of human rights as well as the roots and impact of human rights violations and efforts at redress. Problems.

Advance Diploma, 3 Year Business Administration - Human Resource

Certificate, Aboriginal Relations

Diploma, 2 Year Business Human Resource, College

Diploma, Accounting