• Exceed quarterly goals, contributing to 1.3M+ in ACV revenue and 230+ customer facing hours•Support and enable a team of nine Account Executives through collaborative discoveries, demonstrations, design thinking workshops and executive strategy for 20+ different customers per month• Partner with AEs, specialists and implementation partners to develop the best solution possible across ALL Salesforce products for customers across all industries • Work with customers to build out overall CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals on the Salesforce platform• Build, customize and deliver an average of 16 customer-facing demonstrations per month for solutions including Sales Cloud, Service Cloud, Customer Communities, Partner Communities, Field Service Lightning, Digital Engagement, Pardot, Quip, High Velocity Sales, Salesforce Inbox and Manufacturing Cloud• Awarded Top Performer/Double Duty Award for Q2 across SMB East

• Serve as Project Manager and Technical Consultant for over $1M in billable annual revenue• Lead project teams by delegating tasks while tracking milestones and deliverables (JIRA)• Manage client expectations for scope, budget, timeline and quality• Responsible for requirements gathering and delivery of a complete org rebuild, including integrations with multiple business units and partners (FinancialForce (PSA), CPQ, Mulesoft, and Pardot)• Deliver client facing demos, serving as the SME for all business and technical requirements • Manage entry-level resources• Lead office-wide trainings on Salesforce and consulting skills

• Executed complex Salesforce configuration to meet client business needs including process builders, workflow rules, validation rules, quick actions, reports and dashboards, data security, etc. • Responsible for all requirements gathering and quality assurance including user stories, acceptance criteria, test scripts and UAT• Served as both Project Manager and Business Analyst for end-to-end delivery of a complex Sales Cloud standup, including a complete Partner Community buildout• Worked closely with developers to achieve business requirements best met through custom Apex development

• Responsible for the creative ideation and development of in-restaurant merchandising collateral to support national promotions and branding initiatives for over 1800 locations • Oversee execution of all food, restaurant, and associate photography • Pioneered a menu redesign featuring significant improvements to food photography, maximizing profitability• Partner with Creative Services to ensure utilization and compliance in all printed & digital content• Coordinate brand promotion calendar, providing assistance on social media, R&D, events, and vendor collaboration• Drive customer engagement through email loyalty program, i.e. the “Waffle House Regulars Club”• Initiated a transition from Fishbowl to MailChimp email services, resulting in over 83% cost savings for the company• Partner with the field team to plan, execute, monitor, and communicate Local Store Marketing strategy and initiatives • Utilize Adobe Illustrator for digital and print graphic creation• Responsible for monthly P&L review to ensure maximum profitability for the department

• Responsible for coordinating marketing promotions and events for mall clients• Maintain a positive relationship with key clients ensuring all clients’ needs are managed• Uphold relationships with mall merchants to secure participation in mall marketing activities• Update and manage social media including website, blog and Facebook updates, monthly newsletters, and promotion calendar • Provide onsite management of events and promotions including musicians, vendors, brand ambassadors, designers and printers to ensure a flawless implementation of all programs

• Drove the new Ford Flex throughout Atlanta Falcon’s tailgates, promoting the vehicle and DefendTheDome.com• Registered 1,000+ shoppers for the “A List”- an e-mail membership club distributed by The Avenues shopping malls• Participated in Simon Mall’s “Shop Smarter” Greeter Program, assisting guests at the directories during the busy holiday season, interacting with up to 2,000 people per shift• Worked on the Athens, GA MetroPCS street team, promoting during UGA football game tailgates and other local events• Served as a brand ambassador for MetroPCS at the “Rejuvenation Stations” inside Simon Malls • Managed several children’s activities during various promotional events hosted by The Avenues including: “Wild West Fall Festivals,” “Pictures with Santa,” “Horse and Carriage Rides,” “Taste of Forsyth,” “Screen on the Green,” and "Pictures with the Easter Bunny"• Conducted surveys regarding customer awareness of the “Back to School” campaign inside Mills Malls• Provided valuable first-hand feedback to superiors and clients through various customer reports

• Responsible for growing sales, transactions and profitability in 400+ restaurants • Collaborate with agency partners to direct national Print, Social and Digital Media Advertising• Cultivate and execute monthly promotional calendars for the Huddle House eClub, including content, creative development, execution and analysis• Generate, implement and evaluate local marketing plans (i.e. Competitive Intrusions, Grand Openings, Remodels, etc.)• Provide training and education to Operations Staff/Restaurant Managers regarding local store marketing and product launches• Coordinate low cost, effective marketing tools to support national promotions through vendor relationships• Support the development and execution of local media plans (i.e. TV, radio, print, merchandising, etc.) • Initiate and design communications to Operations Staff/Restaurant Managers regarding promotions, calendars, pricing and all other marketing programs

• Lead in-store demonstrations, promoting the new Humm brand of hummus throughout the Tri-State area- resulting in a 70- 90% increase in product sales at several different grocery stores and locations• Collaborated with management at each individual store, ensuring that all needs and expectations were thoroughly met• Interacted directly with grocery store customers, influencing their buying decisions by explaining the benefits of the Humm brand of hummus- particularly by emphasizing features that separate it from other competing brands

• Planned and implemented a structured 10-week program to ensure the preparation of 70+ students for Initiation• Hosted a Pledge Retreat and led the pledge class in several team bonding activities• Held nominations and elections to elect a pledge class executive board • Directed weekly pledge executive board meetings and regular pledge class meetings• Oversaw and assisted with all pledge fundraising, community service, professional, and social activities• Raised over $3,400 for the Delta Sigma Pi Scholarship Fund

• Promoted and oversaw the attendance of Pi Chapter at Delta Sigma Pi’s Southern Leadership and Excellence Academies for Deltasigs (LEAD) Provincial Conference• Obtained a $900 donation to help cover registration costs by gaining the chapter's first ever sponsorship with UGA’s Student Government Association• Generated the highest brother attendance rate out of all chapters in the Southeastern region, exceeding the goal of 20%

• Delivered a full service dining experience at a fast food pace, while maintaining a cheerful demeanor• Focused on suggestive up selling, increasing average seat totals, and promoting new or featured items to guests• Served up to 150 guests per shift, totaling up to $1,500 in sales

• Recruited 35+ UGA business students for the semester’s pledge class • Organized, advertised, and directed recruitment- a three-day professional event for 100+ brothers and recruits • Conducted chapter meetings in the absence of the organization's president

• Drove customer sales by asking questions and making appropriate product recommendations • Maintained store appearance and displayed merchandise and marketing visuals correctly• Conducted regular counts to ensure accurate inventory control • Performed all of the same duties as a regular Macy’s cashier, handling up to $2,000 at a time