• Provide exceptional service to diverse customers and support the store in achieving 5-star customer satisfaction.• Process sales order inquiries in the point of sale (POS) system and reference customer and inventory management details in BridalLive.

• Conducted store visits at 20 locations to implement visual merchandising strategies for new product collections.• Increased sales by 11% through effective visual merchandising and product placement strategies.• Analyzed weekly sales reports and customer insights to identify in-store merchandising opportunities• Monitored low inventory levels and conducted quarterly inventories using POS Manager.• Obtained feedback from customers and sales associates to improve product offerings and enhance customer satisfaction.

• Implemented planogram-based visual strategies in multiple retail stores and reset product fixtures and displays, resulting in a 5% increase in average transaction value.• Partnered with the merchandising team to support in-store product launches, contributing to visual displays and brand marketing initiatives.

Founded and operated a personal wardrobe styling and image consulting company for 10 years, providing client services. • Facilitated workshops at corporate and non-profit events for professionals and young adults; featured as a guest in a women entrepreneurs' online seminar, achieving a 3% increase in new client acquisition.• Collaborated with partners to launch an e-commerce venture selling women's pre-loved, contemporary, and vintage merchandise for 3 years. • Managed seasonal line plans, ensuring product assortment aligned with brand priorities and consumer trends.• Utilized data analysis to identify consumer insights and brand marketing strategies for product launch initiatives.• Led visual merchandising efforts to optimize product assortment and seasonal strategies to drive online sales. • Developed and implemented testing strategies to gain insights into customer preferences and product performance.• Oversaw online orders in Order Management Systems (OMS) and ensured delivery accuracy.• Conducted product research, created copy and product descriptions for the website, and uploaded image assets to the WooCommerce digital library.

Joined the DFSC team as the Volunteer and Contributions Manager within two years of volunteering as a Personal Stylist. • Oversaw 4 areas within the organization; streamlined merchandising processes, and improved inventory management efficiency by 20%, resulting in product availability.• Increased volunteer engagement by 15% through streamlined training programs.• Drove an 18% increase in fundraiser sales by diversifying merchandise categories and optimizing product placement through strategic visual merchandising.• Enhanced brand visibility by developing and launching an upscale boutique concept, which generated $3,000 in quarterly revenue.• Established partnerships with 10+ vendors and corporate sponsors, resulting in over $500,000 worth of donated merchandise and an 11% increase in community outreach and impact.• Created quarterly window display concepts to highlight donated merchandise in the boutique.

• Provided remote customer support to over 25 customs brokers, resolving complex customs clearance issues with a 90% email response rate.• Assisted the supervisor in streamlining Country of Origin (COO) and Free Trade Agreement (FTA) documentation for import/export.

• Oversaw over 120 daily customer feedback inquiries in Kustomer CRM, achieving an 80% customer satisfaction rate and a 90% quality assurance score.• Assisted an average of 100 customers daily through chat for online orders, store purchases, and product availability.

Collaborated with cross-functional teams to establish comprehensive styling directives and visual merchandising strategies for Menswear, earning retail sales growth of $25K quarterly, and amplifying brand visibility. • Analyzed daily sales reports in Point-of-Sale (POS), met key performance indicators (KPIs) goals, and exceeded weekly sales goals by 15% while managing a Hugo Boss Tier 2 Shop.

Promoted to Senior Photo Stylist within 3 years, exceeded styling and photo image production goals.• Led a team of Photo Stylists, driving improvements in production efficiency, styling techniques, and photography while reducing costs by over 50%.• Styled and photographed over 100 shoe samples daily with Adobe Lightroom before retouching and uploading to Digital Asset Management (DAM).• Conducted audits on the e-commerce site to address customer feedback and improve the online shopping experience.• Collaborated with merchandising and marketing teams to develop styling directives for quarterly lookbook photoshoots and marketing campaigns.• Researched consumer behavior, analyzed data, and presented the report to 20 key stakeholders.

Exceeded service level agreement (SLA) across fast-paced and evolving environments, styling and photographing 500+ images leveraged weekly to display footwear on e-commerce sites, social media platforms, and magazines.

Managed 5 brands (Luxottica, DC Shoes, Sean John, Tumi, and Timberland) and 10+ sub-brands; conducted inventory management and reporting for assigned stores.• Merchandised retail floors while adhering to corporate visual guidelines (Saks Fifth Avenue, Nordstrom, and Macy's) for eyewear, apparel, footwear, and travel accessory brands; leading to a 20% increase in sales growth.• Strengthened relationships with cross-functional partners by offering monthly sales and merchandising training.