Tara Roe Email & Phone Number

Louisburg, Nc

Senior Client Support Manager • Enhance sales division operations and client relationships while leading a team supporting lease originations.• Reduced team headcount by 20% while increasing deal volumes by optimizing operations. • Facilitated cutover planning for 15 systems and 82 million inventory records as a key contributor within a major IBM Finance business transformation.• Enabled 100% contract fulfillment during a 2-week system blackout by introducing a manual workaround.• Improved client retention by implementing quarterly account reviews and continuous improvement plans. Delivery Project Manager • Onboarded new PC financing by implementing client billing requirements and onboarding suppliers.• Minimized manual work through client self-service adoption of e-signature, inventory, and return portals.• Assisted clients in reducing damage to lease returns by hosting site visits with and identifying best practices.• Drove IBM volumes and adoption of self-service e-tools by providing on-site support at Lenovo. Business Controls Analyst – Global Asset Recovery Services • Launched asset disposal program with IBM Legal to dispose of client owned equipment.• Ensured regulatory compliance through monthly audits and risk assessments.• Increased client understanding of end-of-leave process by creating video content for IBM Finance website.Program Manager – Industry Solutions • Launched financing campaign and developed Industry Solutions Program for clients.• Developed and implemented call center support - Hiring, Training staff.• Relationship manager for major accounts, and processed 2-year backlog of contracts.• Reduced operational expenses by developing an image technology/automation of workflow.• Elevated customer satisfaction and reduced cycle time through technical expertise and process improvements.• Identified exposures, recommended solutions, implemented programs, and conducted monthly audits