Who our services are for:Owners of medium and large businesses who have or are just forming sales departments in the cold and warm directionHow we start:Audit - Offer with a step-by-step action plan for the next 2 months - Getting started. Term of cooperation 6-12 monthsWe enter the sales board and help build your sales at the strategy level. We work in the sprint format. One sprint 1-2 months. Together with the owners, we form goals for this period, approve and begin to move towards the result. At the end of each sprint, we create tasks and plans for the next sprint and summarize the results of the previous one.Format of work with the sales team:* Meetings with the team within the framework of the week; the day and time are determined in advance* Within a week, we are ready to devote 6-8 hours to the project in the office or online in Zoom* Telegram in touch daily for answers to urgent, essential questions, incredible moments. 24/7, we are online, insure and consult on sales issues and delve into cases, mentor the team* If the team says “it will be done in 2 days”, then it must be done in 2 days; diligence and responsibility for tasks are not only on our partWhat sales blocks are we closing?* B2B/B2C/B2G/B2D/H2H sales strategy* Full cycle from hiring to an adaptation of a sales manager* Motivation material/non-material* Scripts for conversations, meetings, messengers* Funnels cold/warm* Sales department tools(IP telephony, CRM, Dashboards, analytics)* Roles and structure of the sales department* Formation and monitoring of the implementation of KPI (leading and lagging)* Planning* Mentoring for sales in the format 24/7 - online.How much is it:Payment for our services is formed after the audit and understanding the amount of work to be done. The payment structure consists of fix (management fee) and flex (discussed after 2-4 months of joint position) for results above your current sales figures.

Responsible for sales, HR, operations departmentPRO business with China, from № 1 expert Dima Kovpakcontrol of the sales department work - 25 peoplehiring and adapting new sales rep to the teamincrease conversion from lead to salessales team mentoringimplementation of intangible motivation systems, sales ratingsdaily and weekly meetings with the sales teamclose interaction with lead quality marketingintroduction of a sales quality assessment systemparticipation in the organization and sale of tickets for offline events of the companycontrol of management and work in CRM

Responsible for ‘warm leads’ sales departmentparticipation in sales for VIP clientscontrol and administration of the sales department - 7 peopleaccountable for the implementation of sales plans for the unithiring and adapting sales to the teamparticipation in the development of sales strategyinvolvement in strategic sessions of the companydevelopment of sales funnels for CRManalysis and providing feedback on lead quality and sales conversions for marketing

Responsible for ‘warm leads’ sales departmentcontrol and administration of the sales department - 5 peopleimplementation of a sales quality control systemlistening to conversations, recording meetings, and providing sales feedbackconducting daily meetings with the teamensuring that all targeted conversions are complete at each stage of the sales funnelsales team training and mentoringrunning offline events to attract new customerscontrol of work in CRM

Responsible for company result, P&LSales volume, Budget, Marketing & Business Development CRM launching, IT projects development Loss ratio depart acitivity Developing of alternative sales channels Opening new sites Call Center Focused on new market opportunities Provided customer and partner service Drive and report on the pipeline of new partners and clients Conduct opportunity analysis and oversee smooth onboarding of new partners and clients IT business management  Gross Margin management Performing operational KPIs

Responsible for: Customer Service Internet Sales Call Center inbound sales (in house and outsourcing) Telemarketing  CRM Launching

Responsible for company result, P&LSales volume, Budget, Marketing & Business Development CRM launching, IT projects development Loss ratio depart acitivity Developing of alternative sales channels Opening new sites Call Center Internet sales

Responsible for IT, Sales, Operations  Focused on new market opportunities Provided customer and partner service Drive and report on the pipeline of new partners and clients Conduct opportunity analysis and oversee smooth onboarding of new partners and clients IT business management  Gross Margin management Performing operational KPIs

Responsible for 2 sites (Kiev, Chernigov) , IT, HR  Manage performance on all programs to meet and exceed all client and company expectations. Ensure Key Performance Indicators (KPI's) are achieved. Establish performance measures, evaluates associate’s performance, provides corrective counseling, makes salary recommendations, identifies staffing requirements, and hires staff based on workload projections; addresses complaints and resolves problems.Identify operational factors that are having the greatest impact on customer satisfaction and call center efficiency. Then fix, build, implement and/or improve them as necessary. Manage information flow between Client Services, Account Management, Operations, Quality Assurance, Training, Human Resources, etc. to ensure all client and company goals are attained.  Work as a member/leader of special or ongoing projects including coordinating and ensuring all operational requirements are in place when a new contract is started  Facilitate employee satisfaction throughout the center through incentives and floor-wide activities. Includes holding focus groups to gauge employee satisfaction.

Responsible for: Manage a team of call center agents (30 emp) Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Being available to affect the entirety of the team's operations differentiates a supervisor from senior management.  KPI’s monitoring  Budgeting  Recruiting of staff , training and retaining  Review the past week's events, including statistics, results and industry news. Perform at least one monitoring evaluation with each agent every two weeks

Responsible for: Manage a team of call center agents (30 emp) Budgeting  Review the past week's events, including statistics, results and industry news. Disseminate new product information to the agents. Discuss a sales theme or point-of-interest topic for the agents. Introduce new staff members. Present commendations and awards. Communicate company information. Answer questions and comments. Provide agents with a plans of future weeks Recruiting and retaining programs developing Implemented projects : Creation of soft collection department  Creation of quality control methodology Launch of 24 support Cards fraud monitoring dept

Inbound calls divisionTelemarketing divisionInhouse calls support division Responsible for: Team work management (130 emp) Strategy management  Planning , budgeting depart Analysis data’s and work with improvements  Team goals settings Corporate culture implementation Realized projects  Developing of telesales procedure  Call center transfer to new office

 Initiates and communicates a variety of personnel actions such as hiring, termination, formal performance and salary reviews, disciplinary actions, scheduling and approving overtime  Facilitates analysis of customer expectations, quality metrics and production metrics; implements initiatives and process improvements in area based on findings  Acts as a leader of change in grout, promotes a culture of change within the group  Identifies developmental needs of employees. Directly and through trainers and team leads: trains employees to assist in meeting both organizational and individual objectives. Develops team leads, trainers, and employees for future opportunities