Tara Smith Email & Phone Number

Plano, Tx

• Responds to departmental phone and email inquiries from SDMS members, volunteers, and educational programs.• Completes membership retention and recruitment mailings (e.g. member invoice, card, recruitment, educator mailing, etc.) in a timely and accurate manner.• Processes new and renewal membership applications.• Assists with the management of the Journal of Diagnostic Medical Sonography (JDMS).• Assists with the administration of volunteer management/travel, elections, and recognition.• Assists with the implementation of SDMS Foundation programs.• Maintains departmental databases and files to ensure data is current, complete, and accurate.• Complies with departmental policies, procedures, and auditing/quality assurance processes.• Identifies, researches, and recommends departmental policy and procedure improvements as needed.• Assists with the development and distribution of departmental forms and correspondence.• Provides excellent customer service both internally to other departments and externally to SDMS members and the public.

Roanoke, Virginia

● Follows established procedures with limited decision making.● Creates letters; prepare reports, forms and other materials.● Responds to telephone inquiries and routes callers to appropriate individuals.● Maintains Marketing Administration Departments supply of inventory.● Performs routine changes to computerized database.● Provides support to Marketing Specialist and Sales Representatives. ● Receives and processes mail; assembles and mails Group Materials to internal and external customers.● Maintains files.● Makes photocopies.● Inputs data into computer programs.● Contacts Vendors to resolve equipment issues.

Roanoke, Virginia

● Builds solid, long-term customer relations to achieve growth and service objectives in existing markets.● Listens to doctor needs to make recommendations for products and services that might benefit the doctors’ current customers and practice ● Cross sells products● Answers telephone calls by the second ring● Responds to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries, requests for literature and complaints as outlined in departmental policies and procedures

Roanoke, Virginia

● Oversees all processes and procedures for Prior Authorization department● Provides training for new employees, as well as ongoing education of intermediate employees● Assists in coordination of work flow processes● Keeps up to date on all Medicare, Medicaid and Private Insurance regulations and requirements● Requesting and obtaining authorizations for durable medical equipment to match patient needs for reimbursement purposes● Actively participates in continuous quality improvement● Performs essential duties and responsibilities of Prior Authorization Approval specialists

Roanoke, Virginia

● Assisted supervisor and manager with elevated employee questions● Maintained and promotes patient confidentiality● Monitored internal errors● Assised supervisor with employee training and development initiatives● Actively participated in continuous quality improvement● Performed essential duties and responsibilities of Diabetic Drug Card Approval specialists

Roanoke, Virginia

● Adjudicates claims in the Fill Queue for diabetic supplies● Works rejected claims with goal of successful adjudication● Obtains current authorizations from insurance companies, patients, and physicians● Communicates directly with patients regarding barriers of obtaining prescriptions from their doctor● Verifies that appropriate supporting documentation has been obtained prior to shipment● Maintains basic knowledge of drug card benefits and companies

Roanoke, Virginia

● Processed inbound calls regarding patients● Obtained verbal authorizations from reorder cards● Created manual orders● Followed all current Medicare and Medicaid regulations and requirements to ensure compliance

Roanoke, Virginia

● Informed customers about Medicare Part D program offered through company● Enrolled interested customers into the Medicare Part D program● Maintained basic knowledge of Medicare and its components

Roanoke, Virginia

● Data Entry● Assisted audiologists with selecting the best products for patients, including ear molds for behind-the-ear hearing aids● Maintained basic knowledge of products and services● Checked orders that needed authorization to ensure that all necessary documentation was notated before shipment● Attended to multiple phone lines as back-up administrative assistant

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities