Tara Smith Email & Phone Number

Plano, TX

• Responds to departmental phone and email inquiries from SDMS members, volunteers, and educational programs.
• Completes membership retention and recruitment mailings (e.g. member invoice, card, recruitment, educator mailing, etc.) in a timely and accurate manner.
• Processes new and renewal membership applications.
• Assists with the management of the Journal of Diagnostic Medical Sonography (JDMS).
• Assists with the administration of volunteer management/travel, elections, and recognition.
• Assists with the implementation of SDMS Foundation programs.

Roanoke, Virginia

• Follows established procedures with limited decision making.
• Creates letters; prepare reports, forms and other materials.
• Responds to telephone inquiries and routes callers to appropriate individuals.
• Maintains Marketing Administration Departments supply of inventory.
• Performs routine changes to computerized database.
• Provides support to Marketing Specialist and Sales Representatives.

Roanoke, Virginia

• Builds solid, long-term customer relations to achieve growth and service objectives in existing markets.
• Listens to doctor needs to make recommendations for products and services that might benefit the doctors’ current customers and practice
• Cross sells products
• Answers telephone calls by the second ring
• Responds to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries, requests for literature and complaints as outlined in departmental policies and procedures

Roanoke, Virginia

• Oversees all processes and procedures for Prior Authorization department
• Provides training for new employees, as well as ongoing education of intermediate employees
• Assists in coordination of work flow processes
• Keeps up to date on all Medicare, Medicaid and Private Insurance regulations and requirements
• Requesting and obtaining authorizations for durable medical equipment to match patient needs for reimbursement purposes
• Actively participates in continuous quality improvement

Roanoke, Virginia

• Assisted supervisor and manager with elevated employee questions
• Maintained and promotes patient confidentiality
• Monitored internal errors
• Assised supervisor with employee training and development initiatives
• Actively participated in continuous quality improvement
• Performed essential duties and responsibilities of Diabetic Drug Card Approval specialists

Roanoke, Virginia

• Adjudicates claims in the Fill Queue for diabetic supplies
• Works rejected claims with goal of successful adjudication
• Obtains current authorizations from insurance companies, patients, and physicians
• Communicates directly with patients regarding barriers of obtaining prescriptions from their doctor
• Verifies that appropriate supporting documentation has been obtained prior to shipment
• Maintains basic knowledge of drug card benefits and companies

Roanoke, Virginia

• Processed inbound calls regarding patients
• Obtained verbal authorizations from reorder cards
• Created manual orders
• Followed all current Medicare and Medicaid regulations and requirements to ensure compliance

Roanoke, Virginia

• Informed customers about Medicare Part D program offered through company
• Enrolled interested customers into the Medicare Part D program
• Maintained basic knowledge of Medicare and its components

Roanoke, Virginia

• Data Entry
• Assisted audiologists with selecting the best products for patients, including ear molds for behind-the-ear hearing aids
• Maintained basic knowledge of products and services
• Checked orders that needed authorization to ensure that all necessary documentation was notated before shipment
• Attended to multiple phone lines as back-up administrative assistant

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities