Consult on employee relations matters throughout US, Canada, and Latin America with focus on workplace civility, crisis response, incident administration, and executive case management for organization with 40K+ associates.Coach and guide internal HR business partners and business teams, delivering expertise in cultural, operational, organizational, and change management. Balance strategic and tactical efforts, effectively influencing all levels.Develop relationships with leadership and associates to solve difficult employment, civility, and crisis-related issues. Drive and diffuse complex conversations while remaining impartial.Interpret and implement company policies; manage cultural and business practices for global customers in development of projects, programs, and case support.Own multifaceted employee relations matters; recommend disciplinary actions for policy violations. Mitigate risk through effective management and investigation of grievances, partnering with legal and cross-functional teams on resolutions. Counsel managers and employees on outcome of investigations. Facilitate action to avoid future issues between involved parties.Ability to successfully balance strategic and tactical assignments, and effectively influence all levels.