Palm Beach Market – Boca Raton Regional Hospital, Bethesda Hospital East & Bethesda Hospital West (including Baptist Health Medical Group, Marcus Neuroscience Institute, Lynn Cancer Institute, and Lynn Women’s Institute) Responsible for the development and coordination of strategic business plans for the evaluation of new and existing services for all entities in the market. Identify and conceptualize business strategies based on internal operations and external market competitive analysis. Lead service line initiatives for the market by identifying key tactics and measures to improve efficiency and/or profitability, expand capacity for sustained future growth or capitalize on market opportunities for service lines.

Developed and executed Woodmont’s growth strategies and physician retention plans. Developed physician succession plans to maintain market share of patients. Improved service lines to generate increase patient satisfaction and physician alignment. Broward market lead and orthopedic and neurosciences lead. Business Development Focus: - Grew orthopedic and spine program with adding 5 spine surgeons in addition to 8 existing joint surgeons with focus on growing inpatient elective managed care cases.- Increased surgical case volume 5% from prior year though target physician (year over year growth).- In 2020 and 2021, highest year over year elective managed care surgical growth within division.- Developed division wide network integrity program to reduce outmigration of patients and increase patient continuity of care from facility ED to outpatient physician offices.- Grew orthopedic and spine volume 150% from 2018 to 2021.- Created robotic surgery service line with recruitment of 10 robotically trained physicians, within 18 months grew program to two daVinci Xi’s.- In 2020, increase physician engagement and satisfaction scores from 17th %tile to 89th %tile. - In 2021, highest physician engagement score in division and top 10 performer for HCA National Group.Operations Focus:- Interim operations lead for Facilities, Environmental Services and Dietary and Nutrition during COO leave of absence (2/19/21 to 4/13/21) and departure (7/6/21 to 9/1/21). - Lead special project and as needed support with operational efficiencies.- Facilitated Joint Commission readiness for Life Safety and Environment of Care – escorted TJC surveyor during triennial survey.- Evaluated patient discharge process to increase rate of discharges for throughput improvement. Provided recommendations on areas of immediate and future improvement. - Planned and lead COVID vaccine clinic for deployment of hundreds of vaccines for employees, physician and community healthcare workers.

Led growth and strategy for for Centrum Surgical Center, Rose Surgical Center and Surgery Center of the Rockies. Successfully identified, developed, and executed development strategies and programs designed to build case volume to meet annual 2-7% growth expectations.• Achieved growth by recruiting 21 physicians that generated 1,622 cases equating to $2.4 million in revenue from January 2017 to July 2018. • Collaborated on implementing new service lines (pediatric dentistry, urology and breast reconstruction) through vendor contracting for surgical equipment, in-service training for staff, and coordinating with incoming physicians to implement best practices. • Conducted quality improvement studies to improve turnover times between cases in the operating room by 3-7 minutes in addition to tracking case start delay reporting. • Led physician engagement to increase physician retention and satisfaction.• Received back to back National quarterly recognition of highest amount of new physicians credentialed that resulted in highest number of new (organic) cases.

Oversaw the successful operation of a high-performing physician talent management department with continuous quality and process improvement. Developed and implemented standardized recruitment and onboarding protocols and procedures with improved oversight of workflows between corporate departments. Monitored and analyzed departmental finances by utilizing multiple reports to identify trends and explanation of variances. Created and carried out project plans by developing new processes to improve onboarding timelines and turnaround on action items.Key Contributions:• Successfully recruited 20+ physician leaders and supported recruitment of 250+ physicians/psychologists. • Onboarded over 120 new physicians, psychologists and social workers.• Created and maintained several department reports/dashboards used in workplace strategy meetings to assess recruitment and budgetary projections. • Amalgamated 5 years of employment offers to assess base compensation (including sign-on bonuses and relocation), experience, and specialty for internal analysis. • Managed the performance and development of 6 direct reports. • Oversaw and coordinated new physician orientation and training to integrate and engage physicians with NorthShore Medical Group culture in order to maximize engagement and retention. • Project lead on new physician group acquisitions/integrations.• Lead efforts to transition pre-employment paperwork to electronic platform to improve completion timelines for new physicians, which reduced time, spent during pre-employment visit and onboarding costs

Maintained coordinator responsibilities while adding several new functions including: executing the onboarding process for new Medical Group physicians, psychologists and social workers and the completion and/or initiation of centralized functions to support the timely completion of all required pre-employment items for new physicians/providers joining the Medical Group.Key Contributions:• Development and implementation of the physician resource process, which consist of: incorporation of recruitment and affirmative action tracking, onboarding process flows and creation of communication templates. • Lead efforts to move pre-employment packet items (roughly 50 pages of documents) to electronic platform for ease of convenience in completion for new physicians, reduced time spent during pre-employment visit and reduction in cost of materials. • Provide functional support for scheduling and logistics coordination of required education of Medical Group leaders and for new physicians to the Medical Group.• Collect, maintain and report accurate information about physicians being recruited and new physicians joining NorthShore with the help of PeopleSoft, Morrisey (MSOW), ImageNow, Kontact Intelligence and Excel reports.• Initiate established centralized activities for recruitment, onboarding, credentialing and privileging of new physicians. Centralize activities include: Relocation, Secure Network IDs, Access to Epic, PeopleSoft, PACS, Request cost center from accounting, order lab coats and business cards, Process Professional Staff Application fee.• Provide guidance for physician applying with Illinois Department of Financial & Professional Regulation (IDFPR) for their Medical License, Controlled Substance License and DEA License.• Collect and process required Human Resources documentation for employment such as NEIs, I-9 form, W-4, etc. This includes performing background check using Verisys, E-Verify and MCHC criminal background check.

Supported recruitment efforts by supporting the physician recruiter with sourcing, candidate travel arrangements, references, interview scheduling, and compiling program director list for outreach. Maintained department reports for tracking of recruitment data. Processed and tracked recruitment expenses. Managed Physician Recruitment pages on NorthShore website. Entered and maintained candidate information in ATS (applicant tracking system) database.Key Contributions:• Created multiple reports for easier tracking of metrics and continuously updating our database for to expedite the reporting department metrics. • Cleaned up candidate database system and department files.• Created of training guides and tutorials of critical job responsibilities for coverage or training purposes.• Oversee and maintain several departmental reports (quarterly, goals, expenses, etc.) and databases (Kontact Intelligence and ImageNow) for tracking purposes. • Developed strong, effective relationships with physicians, administration and other internal and external vendors to promote a successful recruitment process.• Vendor relationship manager for PRO preferred hotels, restaurants and relocation on behalf of the department and NorthShore.• Responsible for interview and travel coordination, processing of offer letters, expense monitoring and tracking, maintenance of candidate files and providing support to department.• Development of NorthShore and Physician Recruitment preferred vendors for relocation, lodging, car services, and restaurants. • Manage and track department expenses with processing invoices through Lawson and managing the procurement card.

Developed knowledge of the different Disease Specific Care certifications and the Health Care Staffing Services certification. Promoted certification to existing customers, as well as, prospective customers, while assisting in progression of these certifications for national and state organizations in their pursuit of certification. Developed the necessary working knowledge of Certification Standards and Survey process to increase market shares and retention of all certification programs.Key Contributions:• Communicated with 60+ organizations a day to evaluate progress, troubleshoot issues and provide encouragement for an organization’s successful completion of certification. • Updated two years of records for consistency and reporting purposes for all organizations in contact with in Customer Relationship Management (CRM) system.

Designed and published over 50 fliers and forms for the hospital’s use and distribution. Coordinated and hosted events with local businesses held on behalf of the hospital to promote health and wellness in a modern and engaging way. Helped develop and maintain SCH website’s “Find A Physician”, with accurate profile information. Key Contributions:• Conducted research for executives to help pinpoint which consumer use technology advancement should be implemented based on market competitors.• Evaluated Health Consumer Assessment of Healthcare Providers Sores (HCAHPS) by conducting research for improvement through random monitoring and analyzing problem areas to improve patient quality scores.

- Converted paper invoices and billing to computerized system for tracking purposes.- Organized electronic statements and issued billing to clients.