My career has given me the opportunity to supervise people, manage projects, lead a division, develop business, sell solutions and services at International level . This makes me today a leader able to intervene in very different cultural contexts and face multiple complexities. What I'm proud of:Management:• Motivation and involvement restored with regular meeting and clear communication about the strategy, objectives and roles understood and validated (IBITEK)• Several Team Awards for ours results and customer satisfaction (DELL)• Develop the talent: several individual awards and promotions (DELL)Project:• New CRM & PRM tool roll out on time and adopted in transparent manner (DELL)• Three innovative projects wined and commissioned at BI level, IBITRUCK, IBIPROD downtime (IBITEK)Finance:• Increase of 37% of turnover from 1.6 M to 2.2 M the first year (TOMRA)• 28 new maintenance contracts signed for 3 of 5 years with the mains customers (TOMRA)• Increase of 60% of turnover in 1 year (IBITEK)Customer relationship:• VIP customers catch-up following various problems and then setting up a relationship of trust (TOMRA)• Business development with a large group became a customer (IBITEK)• Customer satisfaction increase from 92% to 98% (DELL)Improvement:• Implementation of digital tools with gains in several areas: Communication, customer and user satisfaction, productivity, collaborative work, environment (TOMRA)• Sales process optimized et reduction of administrative tasks by 14% (DELL)• Implementation of new tools have increased sales productivity by 20% and customer satisfaction by 15% (DELL)
Listed skills include Management, Change Management, Customer Satisfaction, Gestion De Projet, and 32 others.
