Tarek Eldulla Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo Governorate, Egypt

- Create the annual training plan.- Identify & Determine training needs in coordinate with department managers.- Supervise & oversee technical training for staff.- Organize and conducts new employees orientation in line with the company standards.- Make recommendations in developing and implementing various training and development programs to meet identified needs and to ensure customer delight.- Make recommendations in the selection of departmental trainers and provides… Show more - Create the annual training plan.- Identify & Determine training needs in coordinate with department managers.- Supervise & oversee technical training for staff.- Organize and conducts new employees orientation in line with the company standards.- Make recommendations in developing and implementing various training and development programs to meet identified needs and to ensure customer delight.- Make recommendations in the selection of departmental trainers and provides the training for their department. - Establish and maintains records of training for all off-job training's.- Create testing and evaluation processes. Show less

Egypt

- Create the annual training plan.- Identify & Determine training needs in coordinate with department managers.- Supervise & oversee technical training for staff.- Organize and conducts new employees’ orientation in line with the company standards.- Make recommendations in developing and implementing various training and Development programs to meet identified needs and to ensure customer delight.- Make recommendations in the selection of departmental trainers and provides… Show more - Create the annual training plan.- Identify & Determine training needs in coordinate with department managers.- Supervise & oversee technical training for staff.- Organize and conducts new employees’ orientation in line with the company standards.- Make recommendations in developing and implementing various training and Development programs to meet identified needs and to ensure customer delight.- Make recommendations in the selection of departmental trainers and provides the training for their department.- Establish and maintains records of training for all off-job trainings.- Create testing and evaluation processes. Show less

Cairo Governorate, Egypt

Administering Employee Training Programs • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest… Show more Administering Employee Training Programs • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training team on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. Developing Training Program Plans and Budgets • Ensures all training and development activities are strategically linked to the organization's mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives company brands values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages budget in alignment with Human Resources financial goals. Show less

Fairmont Heliopolis & Towers, Cairo

- Assist Dir of Training and analyses the training and development needs in the Hotel and prioritizes such needs in line with the hotel business plan- Assists Heads of Departments and to prepare training and development plans for their departments- Develops annual hotel training and development plan- Plans, organizes and evaluates training and development activities for Executive and Assistant level employees, through external consultant, retreats, cross-exposure periods, self-study… Show more - Assist Dir of Training and analyses the training and development needs in the Hotel and prioritizes such needs in line with the hotel business plan- Assists Heads of Departments and to prepare training and development plans for their departments- Develops annual hotel training and development plan- Plans, organizes and evaluates training and development activities for Executive and Assistant level employees, through external consultant, retreats, cross-exposure periods, self-study programmers and goals programmers- Organizes and conducts employee orientation in line with corporate standards- Makes recommendations in the selection of departmental trainers and provides the training for their department- Carries out monthly departmental Standards reviews with each Departmental Training Coordinator in line with agreed standards- Establishes and maintains records of training for all off-job courses- Assist Dir of Training to compiles the hotel training budget and monitors expenditure on a monthly basis- Works in association with the HR Dir to conduct such functions as interviewing, hiring, coaching and counseling, and assists with other Personnel functions as required- Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate- Participates in the hotel incentive programmers’ by providing support through training and recognition- Assist Dir of Training to monitors present and future trends in the training and development field and makes recommendations- Performs related duties and special projects as assigned Show less

Fairmont Heliopolis & Towers, Cairo

- Developing, monitoring, maintaining and facilitating the food & beverage specific training programs for all new hires and existing staff.- Developing and maintaining the training materials and plans for all management positions- Tracking and monitoring the training process through the division - ensuring Job Task Check Lists are completed, attendance to training programs- Ensuring performance management, people development and performance evaluation are followed up to FHR’s… Show more - Developing, monitoring, maintaining and facilitating the food & beverage specific training programs for all new hires and existing staff.- Developing and maintaining the training materials and plans for all management positions- Tracking and monitoring the training process through the division - ensuring Job Task Check Lists are completed, attendance to training programs- Ensuring performance management, people development and performance evaluation are followed up to FHR’s standard- Auditing F&B colleagues files - Developing and coordinating training initiatives for all departments, utilizing departmental Trainers, developing action plans and follow-up sessions as required.- Working close with the Director of Learning in order to ensure hotel wide training topics are executed. - Assisting the F&B leaders in creating their monthly F&B training calendar. Ensuring and providing ongoing feedback and follow-up on employee and management related challenges.- Providing support and assistance to the entire F&B Management team and departmental trainers through facilitation of support meetings, team building exercises and coaching sessions.- Participating actively in operations in order to evaluate shortfalls and training needs- Monitoring permanently behavioral and technical performance of front of the house employee based on Corporate F&B Standards and LQA Standards- Acting as a role model and support for all levels of positions throughout the hotel- Managing the successful hiring process for the Food & Beverage Division. This includes posting positions, screening candidates, distributing applications to departments, following up on progress, completing reference checks and processing new hire paperwork Show less

Kuwait

- Organize and directs the planning, preparation and implementation of the standards and the menu items.- Reviews and analyses the sales abstracts and the daily food cost.- Takes corrective action through sub-departments heads to ensure that the budgeted profit will be achieved - Manage and directs the equipments of the outlets from cutlery, silver ware, ovens and dry store items. - Main responsible for the quality, cleanliness, level of the chain outlets.- Providing the… Show more - Organize and directs the planning, preparation and implementation of the standards and the menu items.- Reviews and analyses the sales abstracts and the daily food cost.- Takes corrective action through sub-departments heads to ensure that the budgeted profit will be achieved - Manage and directs the equipments of the outlets from cutlery, silver ware, ovens and dry store items. - Main responsible for the quality, cleanliness, level of the chain outlets.- Providing the full support and training tools to ensure the full guest satisfaction.- Cooperating with the marketing manager to find out the most convenient way to promote the products of the company.- Runs a monthly meeting with the store managers to set the outlet business plan of the year, and discuss the monthly plane of the month. Show less

Kuwait

- Maintaining the hygiene & sanitation standard in the restaurants through conducting regular audits & Ensure that restaurants follow procedures, and final product quality meets the standards by close coordination with operations team- Conduct one operation assessment for all the chain restaurants quarterly.- Conduct one quality assurance evaluation for all the chain restaurants quarterly - Conduct product evaluation on monthly basis, to make sure that the product quality is up to… Show more - Maintaining the hygiene & sanitation standard in the restaurants through conducting regular audits & Ensure that restaurants follow procedures, and final product quality meets the standards by close coordination with operations team- Conduct one operation assessment for all the chain restaurants quarterly.- Conduct one quality assurance evaluation for all the chain restaurants quarterly - Conduct product evaluation on monthly basis, to make sure that the product quality is up to standard.- Communicate the OA and QAE results with Ops team and all concerned departments.- To make sure the update CSL/operation manuals are available in the restaurants and in a good condition.- Conduct product testing in case of introducing a new raw material or changing an existing product.- Communicate maintenance issues which comes out of the restaurants evaluation with the maintenance manager/ ops team and follow up the work progress - Identifying any product deviations (because of suppliers) and communicate them with purchasing department.- Communicating any training opportunities out of his restaurant visits with the concerned training manager - Coordinating with costing department the recipes of the new products or any updates in the recipes of the current products.- Communicate any cost saving opportunities with costing department.- To be updated with the municipality rules and regulation and make sure the they are effectively implemented in the restaurants in his area of concern Show less

Hardees

- Sets with Area Manager the AOP for his Restaurant- Sets with the area manager the monthly Restaurant Business Plan.- Sets objectives for the restaurant and reviews it with his team periodically. - Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team- Ensures complete and timely execution of corporate & local marketing programs- Develop the local store marketing plan in coordination with the marketing… Show more - Sets with Area Manager the AOP for his Restaurant- Sets with the area manager the monthly Restaurant Business Plan.- Sets objectives for the restaurant and reviews it with his team periodically. - Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team- Ensures complete and timely execution of corporate & local marketing programs- Develop the local store marketing plan in coordination with the marketing department.- Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.- Analyse the operations/ P&L to determine deviations from standards and take corrective measures.- Ensures local health and safety codes, and company safety and security policy are met- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program- Ensures food quality and 100% customer satisfaction- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team- Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual. Conducts performance appraisals, takes discipline action, motivates and trains- Has authority to hire and fire (or participate in those decisions)- Champions recognition and motivation efforts- Provide Coaching & Feed back for his team. Show less

Egypt

- Assist RM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.- Complete all shift/daily paperwork and assists the Restaurant General Manager in the completion of the weekly and monthly paperwork.- Assist RM in implementing the marketing plan.- Assist the RM in implementing in-store promotions and ensure that all staff are fully briefed to deal with the promotions.- Assist RM to carry out local store… Show more - Assist RM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.- Complete all shift/daily paperwork and assists the Restaurant General Manager in the completion of the weekly and monthly paperwork.- Assist RM in implementing the marketing plan.- Assist the RM in implementing in-store promotions and ensure that all staff are fully briefed to deal with the promotions.- Assist RM to carry out local store marketing activities.- Assist the Restaurant General Manager to maximize the profitability of the restaurant by monitoring food, pack, labour costs and controllable expenses to ensure these are in line with established targets. - Prepare daily consumption & sales report.- Assist RM in tracking controllable profit and find ways to minimize deficiencies.- Ensure that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.- Assist the RM in controlling the product quality, raw materials, purchasing and supplies. - Address personally dissatisfied customers and resolve the issue. - Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary.- Ensure QSC/CHAMPS standards are implemented.- Maintain personal hygiene & grooming of the team members uniform.- Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained.- Assist RM in applying the Americana Performance Management Program.- Assist RM in setting the training and development plans for restaurant team members.- Ensure that the restaurant cleaning plan is implemented as planned. - Provide effective coaching and constructive feedback.- Assist RM to ensure that all new staff receives a comprehensive induction training to perform the tasks assigned. Show less

Bachelor Of Hotels & Tourism, Tourism And Travel Services Management, Very Good

High School, Secondary Education And Teaching, 95.8%

Activities and Societies: School Social activity