Leading the entire IT environment (Application services, Core Bank Infrastructure, Networking & Telecom, database, Operating System, Help Desk, and IT Operations of the Bank HQ - Jordan, Palestine, and Bahrain.• Partners with IT business leaders to develop the vision and strategy of the IT infrastructure, service support, and business applications ensuring they are aligned with the corporate goals and strategies.• Provide leadership and direction for the following technical functions:- Cloud Account Management- Cloud Access Control- Cloud Services Management- Cloud Engineering- Cloud Operations• Direct the strategy, implementation and the management and support of Cloud AWS, AZURE, and OCI.• Demonstrated experience transforming IT infrastructure and moving an organization toward a maturecloud-based.• Develops and provides maintenance of the organization's computing/IT environment.• Works with Executive Management to lead the Bank digital technology strategy. by implementing systemsand technologies.• Guide, assist, plan, manage, direct, monitor and control the delivery of agreed IT- related projects andservices while working closely with the PMO.• Implementation of regulatory requirements regarding IT and Cyber Security topics of the Central Bank ofJordan (CBJ) and otherregulators.• Advise Executive Management on opportunities and risks associated with technology.• Support of internal and external audits on IT related topics.• Conduct business process improvement projects for the services units in alignment with Bank ITdepartment.• Develop and maintain IT policies, programs, and procedures including supporting documentation.

• Manage IT implementation projects and implement IT strategies, providing leadership, focus and control to assure Hikma in maximum compliance with the worldwide IT corporate standards.• Hands-on executive reporting to CIO to help plan, implement, support, oversee, & manage all infrastructure and operations.• Perform cost-benefit and return on investment analyses for proposed systems to aid CIO in making implementation decisions.• Participate in the formulation of the enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.• Management and development of the global infrastructure & operations team. Directly supervises: North America Infrastructure & Operations Lead, Regional IT functional leaders in EMEA (Communications, Network Services, System, Services Desk, Data Centers, NOC, Storage, and Servers). • Prepare and follows-up on expense, capital budgets, and prepare forecasts for budget and implement various cost effective methods.• Ownership of all Hikma group infrastructure & operations both internal and external.• Management of third party infrastructure contracts and service.• Management and validation of infrastructure high availability and disaster recovery plans and compliance.• Management of agrees internal business SLA’s•Implement network security measures to ensure integrity of IT systems both internally and externally.

• Prepare and maintain the operating and capital budgets for IT Infrastructure, and identify cost reduction opportunities. • Provide technical recommendations on the selection of infrastructure, platforms and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management team arrive at decisions that maximize business performance.• Drive business impact based on a deep understanding of customer and partner needs• Manage a global infrastructure that includes Networking, Systems, and Desktop management.• Architect, implement, operate, manage, and integrate enterprise IT systems and infrastructure.• Design, deploy and manage world-class cloud-based services.• Provide technical guidance and direct assistance to regional offices regarding implementation of corporate wide application systems and IT infrastructure issues and practices.

•Manage the planning and implementation of project; facilitate the definition of project scope, goals and deliverable across Hikma group.•Proposing Design, plans and programs that boost the effectiveness of the Infrastructure Systems Project.•Track project deliverable using appropriate tools; provide direction and support to project team •Ability to manage projects through effective planning, implementation, monitoring and completion of projects, while ensuring best utilization of resources; time, human resources, and budget.•Managing the development and testing plan as per the identified requirements and specifications.•Preparing all project management documentations and reports•Ensuring that instructions, circulars and organizational and technical decisions are followed and applied•Recommending training needs of subordinates and evaluating the outcomes of training courses in coordination with the concerned human resources personnel

•Designed, implemented and maintained multi-tier, fully redundant production network architecture.•Contribute to the implementation of projects and initiatives related to Microsoft Platform administration in line with the industry best practices and Risk and Regulatory requirements. Identify best practice solutions (HW/SW).•Day to day management of a team of systems administrators•Directly handled all equipment negotiations and purchasing•IT operations, including data communications, inventory management, hardware and software acquisitions, budget, and system installation and maintenance.•Established, maintained, and closed vendor contracts and cases.•Documented assets, network topology, policies, procedures, and growth projections.•Responsible for managing project teams involved in implementing IT Infrastructure system

•Maintain and update Microsoft Administration standards to ensure most efficient and reliable environmental aspects of an operating system and database including recoverability, integrity, security, availability and performance on a global basis.•Develop and update operating manuals for all IT systems.•Development of standard scripts to automate daily/periodic administration or diagnostics procedures.•Full support of Microsoft windows/ Active directory/VPN/File server/DHCP, DNS server (12 sites, more than 2000 Network users).•Backup service supply for all critical network systems by implementing “Symantec Backup Exec•Manage shared network resource.•Strong knowledge of Microsoft Security, recovery tools and patches management.•Deploy and administer Symantec Anti-Virus enterprise Anti-Virus solution.•Administrated and maintained MS Exchange 2007, TMG,HP Server, SAN Storage HP EVA, Tape Library, BlackBerry Enterprise, WSUS, and SMS for Exchange, SCE 2007, RightFax, HP Open View, Clustering, NLB, Symantec System Recovery

•Responsible for networking, design, installation and maintenance services.•Supporting users and network administrators over the telephone and by email.•Configuration and testing of any new hardware and software. •Installing and operating Windows desktop and server operating systems.•Training new employees.•Assemble and install Point-of –Sale (POS)

•Maintains the LAN & WAN.•Trouble shoots computer and printer problems.•Provide “help desk” service for the entire LAN.•Responsible for establishing and controlling network and e-mail system administrator.•Configure a network device such a routers, switches, hubs, and firewalls.•Maintain up to date backup records.•Managed windows servers, MS exchange 2000, SQL server, Data server, VOIP, VPN, IIS, DNS, DHCP, TCP/IP, CCTV, FTP, Integrated Garment System, Attendance System, and Inventory system.

•Configure and installs computer, peripheral and network equipment.•Maintains security of systems by running antivirus software.•E-mail system and internet connectivity maintenance.•Trouble shoots switches and routers.•Managed infrastructure installation service including network facilities and cable plant. •Manage Windows NT high desired and MS exchange server 5.5.