The FIFA/CIES Programme, in Sport Management is a multidisciplinary curriculum of continuing education. It consists of 150-200 hours of courses covering topics in sports such as finance, marketing, law, governance, communication and event management.FIFA/CIES Programme, in Sport ManagementSpeaker in Cairo.Conferences in English and Arabic.Topics: Sports Avenue Security & Sport Ticketing Systems.

Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company’s best practices for call center management and operationsDevelop presentations and talks to motivate and educate call center agentsCommunicate company goals to associates so every employee understands his or her roleConduct periodic surveys of customers and potential customers to ensure quality control

• Created First sports ticketing company in Egypt & middle east.• Developed sports ticketing systems for Egyptian Hand Ball Federation.• Developed, Implemented and managed ticketing system for African Handball Championship tournament held in Cairo, Egypt 2016.• Coordinates advance ticket and gate sales for activities and events, consulting with marketing on promotional activities.• Reconciles ticket sales and cash deposits and prepares reports or financial settlements regarding ticket office activities and events.• Projects ticket office annual budget and monitors throughout the year, basing some decisions on budget limitations.• Analyzes and plans for event needs for ticketing staff, equipment, supplies and services and takes appropriate action based on budget limitations.• Participates in annual audit, interacting with auditors.• Designs and orders blank ticket stock, reprinted ticket stock, ticket envelopes, and/or brochures for activities and events, consulting with marketing/promotions staff.• Answers inquiries and communicates information regarding upcoming events or new developments within the department to the press which requires independent judgment and discretion.• Evaluates and resolves problems presented by subordinate staff; authorizes exceptions or deviation from policy such as ticket refunds.• Plans and implements new ticketing procedures and/or revisions to ticketing computer system.• Compiles reports or financial statements regarding ticket office activities and events.\• Ensures reliability and accuracy of ticketing database.• Assists in setting prices for various activities and events.

• Monitor, Measure and manage brand equity/strength • Increase brand awareness, relevant differentiation, value, accessibility and emotional connection• Maintain brand identity consistency• Developing the sponsorship program management • Recognition and hospitality program for EUSF partners• Collaboration and control marketing teams of all EUSF events• Data analysis of all marketing aspects• Responsible for all social responsibility events.• Generate investment ideas and report them to the department head.• Coaching client representatives in effective communication with the public and employees.• Preparing and editing organizational publications, including employee newsletters or stockholders' reports, for internal and external audience• Responding to requests for information release or press conference from the media or designating a spokesperson or source of information

•Revolutionized new ideas in sports marketing improving overall branding and products while maintaining integrity•Supervise Client Services Administrator, Communications, Practice Development, and Regional Marketing Managers•Design, implement, and facilitate annual marketing strategy plans meeting aggressive goals for targeted sports segments•Develop direct communications & strategic promotional materials achieving customer acquisition & retention objectives •Analyze and optimize campaign performance continually improving ROI and exceeding aggressive goals•Support and facilitate development and implementation of business and marketing plans•Translate business objectives and strategies developing brand portfolio objectives and strategies for business growth•Develop marketing strategy while analyzing internal policies and external market factors: nature of market, copyright and royalty requirements, and cost and mark-up factors; Developed promotions (online, tradeshows, and partnerships)•Plan and administer the club Marketing Operations budget and support development of marketing budgets•Assist departments in strategic planning for client presentations, sport contests, prospecting, and client contact systems•Oversee external & internal communications and systems: public relations, external vendors, and consultants•Develop and administer marketing database with client information, mailing list applications, and financial reports•Hire, build, and develop marketing team which is competent, commercially astute, dedicated, and efficient•Partner with creative and web teams developing effective marketing campaigns (messaging, banners) for all channels •Market products via advertising, promotions, packaging, merchandising, interactive and direct marketing, and events •Direct daily execution of marketing campaign materials; drive development of key assets (videos, photos, online content)•Manage all marketing for football team.

•Managed sales pipeline of $4MM to 8MM; strategized partner sales plans and conducted contract negotiations•Main point of contact for existing alliance partners; managed sales orders and provided status to partners and managers•Met and exceeded set sales quotas while adhering to Lawson's sales rules of engagement•Boosted partnerships maximizing sales and total alliance potential through sales best practices•Communicated new products and services to partners; prepared written presentations, reports, and price quotations•Demonstrated industry knowledge providing weekly reporting of pipeline and forecast using the Salesforce automation •Collaborated with marketing department to drive programs and events extending relationships to new prospects•Managed complex enterprise solution sale; created systems and procedures that streamlined partner management•Analyzed competition, competitive issues, and products; attended sales meetings, product seminars, and trade shows•Build sales team in MEA region

•Developed Strategic plan and tactics for assigned key accounts meetings aggressive targets•Interfaced with partners and senior management delivering sales and product development support•Recruited New accounts and followed-up with distributors on new account development•Conducted competitor analysis, identified solution selling points, strategic planning and potential client communications•Planned and carried out marketing campaigns for the managed solution•Created target list of potential partners; maintained and further-developed signed partnerships

•Managed sales pipeline of $4MM to 8MM; strategized partner sales plans and conducted contract negotiations•Main point of contact for existing alliance partners; managed sales orders and provided status to partners and managers•Met and exceeded set sales quotas while adhering to Lawson's sales rules of engagement•Boosted partnerships maximizing sales and total alliance potential through sales best practices•Communicated new products and services to partners; prepared written presentations, reports, and price quotations•Demonstrated industry knowledge providing weekly reporting of pipeline and forecast using the Salesforce automation •Collaborated with marketing department to drive programs and events extending relationships to new prospects•Managed complex enterprise solution sale; created systems and procedures that streamlined partner management•Analyzed competition, competitive issues, and products; attended sales meetings, product seminars, and trade shows

•Acted as primary point-of-contact for Intel client's software houses in Europe•Managed entire day-to-day project-flow, collaborating with traffic and creative departments•Identified innovative ways to build client business and make strategic accounts grow•Analyzed and interpreted consumer research utilizing a variety of advertising testing methods and applications•Mastered and maintained client's business, competition, and latest industry news and trends•Created and maintained collaborative and productive alliances with vendors and other partners•Monitored agency/client budgets and billing process for accuracy and time lines•Consulted clients to optimize their software on Intel platforms; created marketing plans for clients’ products launch•Work as a customer support for all clients technical

•Managed Assigned Accounts and developed (5) new accounts in shortened time frame when (3) was the yearly average•Sold products directly to new qualified customers and developed customer base meeting all sales forecasts and budgets•Served as point of contact for business issues and presented products using “face-to-face” selling techniques•Maintained high level of product and vendor knowledge; attended trade shows and association meetings •Delivered weekly sales reporting and updates and ensured delivery of completed applications•Prospected for new business, presented proposals, and maintained key existing client relationships

•Supported Client Service Representatives as Floor Manager and managed case resolution process•Monitored employee performance, tracked team member attendance, and provided coaching that boosted productivity•Developed and presented metric and performance reports to Managers and Client Service Managers•Participated in hiring process for new team members and assisted in training team on client information systems