•Making an effective contribution to projects from conception through to completion and evaluation. •Develops work breakdown structure, detailed project plans and schedules and accountable for monitoring and reporting on project metrics, issues, risks and overall progress.•Works with Project's team and ensures assigned project tasks are performed in a timely manner.•Maintains liaison with project staff, suppliers and contractors.•Checks, measures and reviews project progress and associated staff performance• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.•Track project milestones and deliverables.•Actively manages risks and issues for assigned projects and when necessary, escalates issues to management’s attention for guidance and assistance•Facilitates and prepares consistent Project Management Status reporting and analyzes project data against key process indicators to aid in the governance of the overall project management process.•Develop and deliver progress reports, proposals, requirements documentation.•Develop technical documents such as Request For Proposals (RFP), Request For Quotation (RFQ) and Service Level Agreements (SLA).•Participate in evaluating the company’s proposals (both technical and financial) to select the best seller according to the evaluation criteria.•Mentor, motivate and supervise project contractors, and influence them to take positive action and accountability for their assigned work.•Develops and ensures required project documentation is complete•Manages solution development – typically through third-party development.•Works closely with internal and external stakeholders and balances competing priorities, resources, schedules and budgets.•Establishes positive relationships with business customers and provides recommendations to improve process efficiencies

Resources management for Customer transition project- As part of a transition project, manage the deployment into Global operations of new services, within the respective service family.- Confirm and baseline the client's contractual IT support- Leads a wide range of process activities beginning with the contract and statement of work through service development, test and final delivery.- Assess and report on the impact on the Global Operations teams of the transition effort and of the ongoing support effort- Working with Trainer, schedule and plan the training, - Verify the quality of the transition work packages that are part of their assigned service family or families- Ensure acceptance from Global Operations of the new services and their associated performance requirements- Ensure billing is triggered as agreed contractuallySenior Business Analyst for transition project- Act as a Global Operations expert on their assigned service family or families.- Participate in transition workshops and meetings as the Single Point of Contact (SPOC)for GSC Services/Service Desk.- Identify and document system functional gaps and process gaps (business requirements analysis and documentation) - Define and establish systems functional requirements thatautomate key work flows for the ADS Operations group.- Ensure the systems support all ADS Report requirements as it relates to call management and other ITIL management functions (Configuration, Change, Problem, etc.)- Develop program ‘documentation’ as it relates system services and support for ADS Operations (example: Customer Solution Support)- Co-ordinate and manage “Request for change”, ‘Defects’, ‘User Acceptance Test’, data loads in conjunctions with the Change Control Board on legacy tools.

- Implement technology solutions based on assigned function's vendor products and technologies, such as Microsoft and CA according to the set project plan and assigned tasks to meet customer business requirements. - Document project plans, design and implementation guides to be used as project references and ensure direct matching between requirements and results. - Work as a team member in project implementations on the assigned tasks and integrate with others in order to realize project deliverables in the allocated time frame.

- Network infrastructure installation and support.- Ensure that the electronic mail capabilities of the Exchange 2003 server are operational at peak performance at all times.- Investigate and resolve unsuccessful login attempts, intruder detection lockouts and compromised passwords on Active Directory 2003 environment.- Responsible for conducting and verifying the validity of daily tape backups of the servers. This contains scheduling and monitoring of backup tasks using VERITAS Backup Exec 9.1.- Responding and resolving internal and external British Council clients’ enquiries via email and telephones according to the service level agreement.- Ensure that group policies are correctly applied to all network accounts. - Communication and branches connectivity.- Install and configure server-based applications.

Troubleshooting workstation problems.Installation of new software and Hardware.Providing assistance concerning the use of computer hardware and software, including printing, installation, MS Office, electronic mail, and operating systems. Trouble shoots the software on Windows NT and Windows 95/98.Installation of peripheral hardware components (such as printers) for work stations, as required.