Reporting to the Reliability Data Systems under OSS Data Integrity and Automation umbrella, mentoring and working with Architects to plan and execute projects to reduce OSS Technical Debt and find efficiencies and savings through automation.Notable Accomplishments:- Automating Patching to 1600+ production systems across geo-redundant data center PODs, saving ~38.4K manual labour hours yearly via Ansible Automation Platform.- Automating SME individual use cases (e.g. health checks, user admin, edge cases…), saving ~3.5K manual SMEs OPEX labour hours per year.- Introducing and leading the Automation Self-Serve Portal effort, working with developers and SMEs to allow on-demand and scheduled automation.- Upgrading the ITNCM Configuration Backup System that serves ~30K TELUS Core Network Elements and ~60K Customer Network Elements.- Conducting workshops with SMEs to create Risk Profiles of TELUS OSS systems and build a solution and budget to lower the risk scores.- Mentoring other Architects and Project Managers to create risk profiles, business cases, scope of work, budget with a spending profile, and how to predict and track variance, build corrective action and mitigate risks.

Provided business, technical consultancy, and delivering projects adhering to compliance and governance.

Customer and vendor-facing architect translating business RFP requirements into technical solutions while validating assumptions and assessing vendor capabilities to meet those needs.Notable Accomplishments:- Working with +13 different vendor solutions, with on-prem and cloud integrations, to validate assumptions and ability to deliver on their solutions.- Articulating proposed solutions and assumptions, user journeys, and risks to the customer’s business and technical audiences.- Validating and researching API documentation, creating Data Dictionaries, KPI Metrics, actionable thresholds, WAN/LAN requirements, and security needs, and participated in the UI/UX design sessions.

Defining the logical blueprint for a new internal sales tool to measure the maturity level of a customer’s specific technical capability and maturity in different areas of technology results in a data-driven business recommendation to engage with their existing and new customers intelligently.Notable Accomplishments:- +7K registrations by Cisco Global sales staff in the first year.- $18M YoY revenue increase logged by sales teams after using the Cisco Maturity Model in the first year.- Extensive solo self-learning going through product literature, presentations, marketing material, ordering guides, release and version life cycle, migration paths, data sheets, licensing, and HW SKUs in preparation to conduct interviews with Business Unit Leads, Product Managers, Sales Specialists and Distinguished Architects, discussing roadmaps, acquisitions and best practices and customer feedback.- Unit testing running my code against 7 years worth of real customers' install base data for validation in establishing qualifying assessment scores and recommendations to be used by Cisco Global Sales.

Customer-facing Subject Matter Expert for Enterprise and Government Mobility and IoT engagements, working with sales teams to translate business needs into workable solutions leveraging TELUS’s solutions portfolio.Notable Accomplishments:- Leading the team’s weekly whiteboarding tech discussions and overviewed opportunities for team engagements.- Providing ongoing training and education sessions for sales and other business units for potential cross-selling opportunities.- Helping develop and prioritize the IoT portfolio roadmap by providing feedback and recommendations related to the IoT Marketplace.- Creating a new SFDC automated process to qualify customers and early engagement for the CSE team.Notable customers: Canadian Bank Note, Cannabis Retail Corp, Toronto Police, Metrolinx, City of Brampton, Pepsi, Royal Bank of Canada, CIBC, UPS, Walmart, Salvation Army, Brookfield Properties and others.

Covering for unexpected Product Manager departure, addressing immediate concerns and issues, and maintaining TELUS Wireless IP Solutions Portfolio, which has 11+ products.Notable Accomplishments:- Salvaging unused IPv4 Pools to increase the depleted IP capacity of essential services affecting the City of Ottawa, among other customers.- Reviving and salvaging the dropped IPv6 and NAT64 project driving it to completion, and marking TELUS Mobility IPv6 ready.

Assuming the role of technical prime in CDMA Sunset project, dedicated to migrating Large Deal Customers to 4G HSPA or LTE network.Notable Accomplishments:- Migrated 5K IoT devices for the Ministry of Transportation off CDMA and to HSPA 4G network.- Certifying cellular modems and routers before recommending them to customers.

Responsible for responding to RFPs, meeting with customers, and understanding their business and technical needs for WAN, LAN, Security, Collaboration, Voice and Video services.Notable Accomplishments:- Validating vendor solutions and conducting Proof of Concepts to qualify products into the company’s services portfolio.- Conducting In-house sales training and orientation, explaining the technology and its use-case and what questions to qualify potential customers.- Establishing a framework to document site survey information, organizing implementation teams and defining the day 2 support.

Responsible for day 1 implementations for last-mile business customers and the service provider Point of Presence network infrastructure expansions.Notable Accomplishments:- Coordinating and prioritizing tasks for large and sensitive deployments.- Proposing modifications to provisioning requests based on current infrastructure and future requirements.

Responding to major incidents, coordinating incident teams, and Tier 1 support for V-VIP customers.Notable Accomplishment:- Introducing a workaround for an audible proactive alarm for one of our older monitoring systems, improving our KPI response times by over 80%.

Providing telephonic technical support to telco customers.Notable Accomplishment:- I was awarded Employee of the Quarter for introducing software that allows presets and incident status updates to management via SMS.