Tareq Odeh Pmi-Pmp®,Itil Email & Phone Number

United Arab Emirates

Kuwait

Kuwait

- Working as a Microsoft Technical support engineer for a known Microsoft Gold Partner. Diyar is ranked as the fifth most competent Microsoft partner Specializing in Office 365,Azure, Hyper-v, Active Directory and Microsoft exchange.-Our main job is to support clients with Microsoft technical support for Projects, cases and RFCs inside Kuwait and outside to be on-site or over remote sessions. - Working with Office 365 migration projects from Exchange 2010/2013 to exchange online, dealing with Azure Ad connect, ADFS, Pass-through and Password Sync.-Implement on-premises Active Directory as well as DHCP, Cluster, DNS and Exchange server.-Dealing with Azure Virtual machines, storage accounts, Azure sizing and High availability.- Implement and configure Azure StorSimple 8600 and connect appliance to on-premises environment.

Kuwait

- Configuring and customizing the applications according to the customer needs, Coordinating with customer for the new implementations time frame and other details, Supervise after Sales services, Handling the customer care, Support the field team when needed, Monitor spare parts stock and prepare the orders for the supplier depending on the expected demands, Analyze the customer calls in order to avoid any violations and prepare the reports for the department.Products :• Opteva (ATM Machines)• Agilis 91x3.0 (SW Application)• NDx (SW Application)• G&D (Counting Machines)• BASE24(Switch used by banks)• U/SWITCHWARE(Switch used by bank)• Windows Server• Hyper-V• SQL Server-Market research and technical evaluation, Preparing and handling the meeting with the customer, Pre-Sale activities and Requirements Gathering, Handling the Communications with the Supplier, and Implementing POCs.- Diebold Certificates in:Agilis 91x®, Version 3.0 SP1, 12 to 17 Nov 2012 (Brussels, Belgium).Bulk Cash Recycle Module (BCRM), 21 to 26 Nov, 2011 (Brussels, Belgium).- Giesecke & Devrient Certificates :BPSC1 Banknote Processing System, 21 To 23 Sep, 2014 (Dubai).Numeron Banknote Processing System, 14 To 17 Sep, 2014 (Dubai).