 Work directly with high-net-worth individuals (minimum of $250 million in investible assets) and their family offices to provide comprehensive and flexible financial solutions for their complex needs Work closely with banking, Northern Trust Global Investments, Investment Consulting Services, Worldwide Operations & Technology and Tax to increase client satisfaction and customer retention Facilitated meetings between clients and internal products groups to develop complete solutions for clients, and maximize relationship returns Actively assist Relationship Manager and Financial Consultant with the development, delivery and implementation of individual plans for affluent clients Act as primary contact for all client directed transactions, including but not limited to: opening global and domestic accounts, cash movement transactions, partnership reporting, and investment manager activity surrounding the relationship

 Servicing multiple investment managers and provided continued service and support while maintaining procedures and organizing service calls. Liaise between investment managers, and internal partners to solve problems and satisfy client needs Continued developing knowledge of internal systems to allow for improved efficiencies and reduced liabilities to the bank, investment manager, and our mutual clients Assist internal partners in developing their knowledge of the investment manager to enhance straight through processing and increase settlement efficiency Developing a knowledge of specific transactions and how they impact an overall portfolio and cash flow Increasing responsibility to resolve issues without management involvement Enhancing abilities in training others on any issues and related impact on the investment manager Constantly finding faster more efficient ways of handling any current processing issue to allow me to focus on my overall goal of client satisfaction

 Continued developing knowledge of internal systems to allow for improved efficiencies and reduced liabilities . Assist internal partners in developing their knowledge of our products and services  Delegating employees Properly managing time to ensure daily responsibilities are handled in a timely manner Effectively assisting customers in any issues or concerns they may have Enhancing abilities in training others on issues directly related to their positions  Constantly finding more efficient ways of handling any processing issue to allow me to focus on my overall goal of client satisfaction Calm and focused in stressful, high stress situations

 Responsible for staff management, cost and quality control and upholding and implementing service standards Reduced inventory costs by 33% through evaluating and streamlining vendor selection process Trained wait staff in section management, resulting in increased sales and reduced patron wait times over 3 month period Exceeded the restaurant sales goals by 18% for 2007 Reduced staff turn-over by creating and implementing a weekly sales incentives and rewards program Increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations. Recruit and hire excellent restaurant staff based on attitude and aptitude, resulting in employee churn rate of only 5% over 2 year period.