Taresa Bonnette Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Oberlin, Ohio, United States

• Act as the liaison between the customers and other internal departments and/or carriers to solve problems as needed. • Develops and maintains excellent knowledge and understanding of the transportation industry and business practices.• Utilizes and maintains CRM and TMS databases to manage tasks.• Proactively and urgently provides customers (as well as internal team) updates on any operational issues affecting assigned accounts.• Communicates all major service issues, loss of business, and new business opportunities to the national accounts manager.• Establishes, develops, and maintains strong strategic and operational relationships with assigned customers while managing day-to-day functions such as quoting, processing documents accurately, coordinating freight shipments, tracking/tracing, problem solve-solving issues, and ensuring shipments are covered, picked up, and delivered on time.• Prospects new business and seeks growth opportunities, reviews account performance reports, monitors and analyzes account health, participates in quarterly business reviews to gain customer feedback, and uncovers new opportunities for growth, increased sales, and retention.• Helps develop and implement strategic plans to manage and grow existing business and identify opportunities for process improvement within accounts and truckload department.• Assists Truckload Operations Department in sourcing of carrier capacity as needed.

Phoenix, Arizona Area

• Developed relationships and managed accounts moving a variety of modes daily (LTL, Partial, Full Truckload).• Consulted with clients the benefits of using our recommended services over other modes of transportation via phone, email, social media or in person.•Determined the best method of transportation to ensure rates are competitive while providing on-time delivery of product.• Documented all account activity such as contact information, emails, phone calls, quotes, in Microsoft Dynamics CRM.• Contacted new and existing clients via phone/email, as well as face to face meetings. • Followed up with clients regularly to gain new business, repeat shipments, capture new lane opportunities, and obtain feedback on service.• Traced and tracked freight by handling check calls on carriers and providing updates to customers.• Responsible for processing/scheduling pick up requests and entering data in the system.• Assist customers in processing shipments, including quotes, scheduling pickups, coordinating pickup and delivery appointments, creating bill of ladings and rate agreements, invoice corrections, and other paperwork as needed.• Provides follow up communication to customers, customer service and sales, and other departments as needed to communicate rational for rate quotes for shipments when necessary.• Monitor truckload shipping activity and communicate shipment status issues and concerns to all contacts.

Westlake, Oh

Akron, Ohio

• Memorizes company products, item numbers, sizes, codes, and color varieties to assist in customer needs. • Assists in entering and processing orders for the sales team. • Provides production and pricing information to customs, communicates, customer requests to Production Department.• Utilizes CRM to maintains customer database by inputting customer profiles and updates; generates monthly reports.

Cleveland, Ohio

• In charge of processing orders and shipments for several national accounts. • Handles customer complaints, issues credits and replacement orders for shipping errors. • Communicates production and inventory information to customers. Provides inventory ready dates, transportation methods, estimated arrival/departure dates, freight costs, and product pricing.• Enters shipping instructions for freight company deliveries.¬• Navigates through UPS and Fed Ex websites for tracking, delivery proof, and freight estimates. • Demonstrates commitment to customer inquiries, maintaining relationships, and providing customer satisfaction.• Writes quotes for custom items at request, determining product style, dimensions, caliper, board type, artwork approval, production date, providing customer with accurate prices and ships sample products to customers upon request. • Memorizes products, catalog, item numbers, sizes, codes, and color varieties to better assist customer needs.

Elyria, Oh

Serve Safe Certified for position.• Determines how food should be prepared and presented, created decorative food displays.• In charge of managing correctness for all other positions on the line.• Follow exact recipes and designing the product before going out to customer. • Follows health, safety, and sanitation guidelines.• Oversee kitchen production, proper set up of workstations, and upkeep of kitchen walk-in and dry storage.

Tucson, Az

• Follows and directs others to follow store policies and procedures for operational flow in each position. •Provides leadership and direction to crew and other managers during shift and ensures guests receive high quality food, good service, and an overall excellent experience. • Follows health, safety, and sanitation guidelines for all products.• Follows merchandising stocking, rotating, and storing products.• Performs and directs others to complete the cleaning tasks in accordance with Duty Rosters and cleaning standards • Assists in store rostering, scheduling, and creating floor plans. • Adjusts staff to maximize labor. • Conducted opening and closing procedures.

Real Estate

Real Estate Certification

Real Estate

Real Estate Certification (OH) | LCCC | Ohio.

Business Administration And Management, General

Kent State University Partnership Program with Lorain County Community College Associate of Applied Business | Business Management | LCCC|.

Marketing

Kent State University Partnership Program with Lorain County Community College Associate of Applied Business| Marketing | LCCC| Ohio |.