Total Work Experience: 9 + yrs 1) Etisal International, Gurgaon, India Jan 2015 to till date - IT Manager2) Serco BPO, Gurgaon, India -Dec 2008 to Dec 2014-Assistant Manager - IT 3)InfoVision Group, Gurgaon / Delhi, India January 2007 to November 2008 – as Systems Administrator, joined as IT Trainee.4) RSS (NGO), Delhi – January to December 2006 – Technical Support ExecutiveTECHNICAL EXPERTISE AND PRODUCT EXPERIENCE Win2k/2k3/2k8,ADS,DNS,DHCP,WSUS,ISA2004,IIS,FTP,Group Policy, Terminal Services, Ms-SQL 2k/2k5,My-SQLInstallation and Backup of Databeses,MS-Exchange2k/2k3 Installation, configuration and Migration, Genesys Dialer, iTG Dialer.
Listed skills include Servers, Itil, It Service Management, Service Delivery, and 20 others.