Taresh Kumar Email & Phone Number

Gurgaon, India

• Administration and managing data center technology support for reputed client foodpanda / Tastykhana / Indiamart/ Konnect TV / USFFC. • Coordination and implementation of computer and peripheral systems, to include planning, specifications development, purchasing, installation, trouble shooting and repair• Implementation and sustenance of Information Security policy as per ISO Standards and IT Act and advises Management on possible risks.• Management of IT Infrastructure, Application, Security, Storage, Network to ensure operating stability, efficiency, and security of network systems and infrastructure, for smooth information flow within the company.• Lead and manage technical team / IT Service Providers with clear structure and processes for the department.Management and support on email solutions• IT Governance, Service delivery and SLA Management as per IT contracts.• Liaising with the IT vendor partners and acting as the lead to get all IT requirements implemented through the partners Being the POC for all Hardware and Software related issues of the employees.• Working closely with the leadership team to get projects implemented. From plan formulation, budgeting to implementation. Managing all admin related queries for the leadership team.• Translate business priorities and key initiatives into technology plans and implement them• Undertake strategic IT planning with active inputs from all functional departments and being overall responsible for all strategic IT initiatives of the group

Gurgaon, India

• Managing technology support for reputed clients like Amex / HSBC / Coke / Philips / ICIC / Havells / Whirlpool / HP / Dominos / LIC / Aarya cab / Apollo Munich.• Totally clients based project where clients have variable workstation running for their type of business on Services / Collections / Sales.• Project planning (on technical aspects) for any upcoming / existing business requirement and its execution as complete end-to-end closure.• Member to Data Security and Risk assessment and providing relative inputs on risk involved in deviation from IT Security Guidelines.• Member to Change Advisory Board (CAB), to commit a Change Control being planned for execution across India.• Member of Problem Management Assessments.• Member of Release Management Team, for delivery on Server Support and Security Support.• Changes, Troubleshooting and Monitoring of these devices through monitoring tools (for example Host Monitor / Scripts etc).• Managing LAN / WAN.• Managing Server for uptimes / compliance / security.• Custodian for Application Servers as MSSQL / MySQL .• Custodian of Dialer Technology implemented locally with variability of Dialer vendors as Genesys / Avaya / iTG.• Custodian for support servers as Domain / Mail-Server / Anti-Virus Server / WSUS Server / Proxy Server.• Custodian for Asset Management (financial expenditure as well), welfare for the software / hardware asset server.• Co-Ordination with customer, Local Telco, Central Team and Respective Support Team if necessary changed needed in the network or server and implementing the changes.• Working as a L3 for the Serco BPO Technology Support operations.• Wireless implementation and troubleshooting and changes as per the requirement.• Monthly / Weekly reports on add move and changes and conference discussion with over phone on any improvement plans.• Escalation handling of the issues of the internal team and management.

• Installation of Windows 2000, XP, 2003 Operating System.• Assign Permissions &Restrict using Group Policy.• User creation and Administration• Troubleshooting domain related issues.• Troubleshooting of Server Hardware related and OS related Problems.• Troubleshooting Network printer issues.• Studying and Implementation Hardware factors that affects Performance.• Studying and Implementation Software factors that affects Performance.• Tracking the performance of the system.• Handling 2 different Branches consisting of around 150 systems.• Providing support for Windows 2000/XP.• Monitoring Servers and Network.

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