Taresh Mulky Email & Phone Number

Singapore

Empowering organizations to achieve digital transformation through hyper-automation

Singapore

Comprehensive understanding of the strategies, tools, and frameworks necessary to drive successful digital transformation initiatives within an organization. Strategic Frameworks and Approaches. Organizational Change Management, understand the principles of managing change within an organization, including stakeholder engagement, communication strategies, and overcoming resistance. Create a step-by-step roadmap for executing digital transformation initiatives. Equipped with practical tools, industry best practices, and insights from leading experts, I am now better positioned to lead successful digital transformation initiatives

Singapore

I lead a team of 12 presales consultants across Asia (ASEAN+Greater China+India+Korea). I collaborate closely with Regional Sales VPs & cross functional teams to craft innovative go-to-market strategies. I also taking ownership of its implementation. * Spearhead technical solutioning efforts, progressing from discovery through POC to successful deployment, with high conversion rate of around 80%. I engage in ROI discussions with clients & provide valuable insights through analytics.* Proficiently engage in both technical and business dialogues with a diverse range of organizations, spanning startups, digitally native enterprises, and larger corporations across B2B, B2C, and Direct-to-Consumer sectors.* Orchestrate impactful proof of concepts & showcase thought leadership, I actively guide & eliminate roadblocks within the sales cycle, driving forward momentum.* Seamlessly collaborate across teams, bridging the gap between Product Engineering and Product Marketing to ensure a technical win.* Collaborate with organisations to help identify inherent inefficiencies that could negatively affect customer service outcomes & bottom line, which could affect their CSAT, First-Response-Time (FRT) & time-to-resolution. Skills: Acquired expertise and proficiencies across the following domains:* SaaS platforms. Analytics & Reporting. Creating workflows & managing automation.* Chatbots & AI: Familiar with chatbots & implementation, including natural language processing (NLP), Generative AI & AI-powered interactions.* Omni-Channel Management: ability to ensure consistent & seamless experiences across channels.* Customer Journey Mapping: I use journey mapping techniques to help visualise & improve the end-to-end customer experience.* Security & Privacy: I understand security practices related to customer data protection, compliance (e.g, GDPR) & access control.*Integrating CX with other systems, such as CRM, e-commerce platforms or 3rd party applications.

Presales Leadership Role: | SaaS | Data Analytics | Data Engineering | | AI/ML I was one of the first few Enterprise presales at Tableau for ASEAN. Grew the team of presales across ASEAN.I mentored new presales talents across different regions.Played a pivotal role with the sales team to grow, manage, provide mentorships & guidance.The Technical Win Strategies I created, helped to identify key differentiators to position the solution as the best for the customer.I ensure that the sales team have access to up-to-date collateral, presentations, case studies. These resources enable the sales to effectively communicate the value proposition to customers.I provide insights as to how the solution compares to the competition, always keeping sales informed about the competition.Work closely with sales to tailor solutions to meet specific customer needs.Key Achievements. * President’s Club 2020* President’s Club 2018* President’s Club 2017* President's Club 2016 (& Presales of the Year)Thought Leadership:Key speaker at International Digital Economy Conference Sarawak (IDECS) 2018.

Singapore

I excel in Data Storytelling and Visual Analytics, highlighting the art of weaving narratives from data. Some customers have both data on-premise & cloud-based data sources. I am knowledgeable about Hybrid and Multi-Cloud approaches. I talk about how the solution can facilitate seamless integration & analysis across diverse environments. My expertise extends to Data Governance, I discuss its growing significance in an era prioritizing data privacy and security. I have proficiency in Augmented Analytics, where AI and machine learning is reshaping traditional data analysis into predictive and prescriptive analytics. Skills: Acquired expertise in the following areas* Server Deployment and Configuration* Scalability and Performance Optimisation* Security and Authentication* High Availability and Disaster Recovery* Governance and Metadata Management* Server Monitoring and Troubleshooting* Integration with IT Infrastructure: I understand the customer's existing IT infra, including SSO, LDAP/AD & network configurations.* Capacity Planning

Singapore

Public Sector | Healthcare | Telecoms

Singapore

Presales role: | Cloud-Based | Data Exploration & Preparation | Predictive Analytics | Data Modelling | Social Listening | Social Media Analytics | BI Specialist presales for Business Analytics across ASEAN. Including Cognos, SPSS & Social Media Analytics ( IBM Watson Analytics For Social Media) Defined, managed, and directed the pre-sale proposal process from the identification of the business opportunity. I have assisted organisations understand the data gathered from social media/channels (i.e Facebook, YouTube, Twitter, etc). And also to understand the sentiments from these social channels. I configured the solution to gather data about key words or topics which are retrieved through my search queries or web 'crawlers' that span channels. I helped organisations derive meaningful insights from the data & fragments of text which are loaded into a database. Skills: Acquired expertise in the following areas:* Social Media analytics & the concept of social listening. Listening is monitoring social channels for problems & opportunities.* Cloud-based Accessibility* Natural Language Processing (NLP)* Data Exploration and Preparation

Presales role: | SaaS | Data analytics | Data Engineering | Data Scientist | AI/ML/NLP Started out as a consultant, in the professional services team. Moved to Pre-Sales to assist the organization in increasing Total Sales Revenue. Senior Presales Consultant* Successfully lead a team in a POC in a leading bank on ‘ATM Cash Optimization’. Minimizing Cash outs.* Managed pre-sales for government, pharmaceutical, telecommunications, and defense solutions for around 50 accounts* Led airline seat defect analysis proof-of-concept.* Proposed right BA solutions: BI, Predictive Analytics, Text Mining, etc. SAS Consultant* Successfully designed & implemented SAS Enterprise BI projects.* Led partners in a government-linked corporation's BI implementation.* Conducted 7-day SAS training for partners & clients.* Named Technical Lead for SAS Malaysia's Financial Management projects.* Successfully Implemented SAS FM system for bank's P&L reporting & budgeting. Acquired expertise in the following areas:* BASE SAS, SAS Stored Procs, SQL* Cloud Computing Concepts* Data Integration: ETL, ELT, Change Data Capture (CDC)* OLAP | Dimensional Modeling | Data Granularity | Data Governance | SCDs | Data Partitioning* Star & Snowflake Schema Variations* Data Modelling Techniques.* Query Performance Optimization* Data Virtualization & Federated Queries* Aggregation Strategies* Data Lineage & Impact Analysis Acquired basic understanding in the following areas (Analytics):* Feature Selection and Dimensionality Reduction* Model Evaluation and Validation (ROC curves, lift charts, etc)* Time Series Analysis* Segmentation & Clustering* Text Analytics (Sentiment analysis & extracting insights from unstructured text data) Skills:SAS Business AnalyticsSAS Financial Management,SAS Strategic Performance Management,SAS Enterprise Business Intelligence,SAS Enterprise Data Integration

Consultant role: | Telco Billing | Oracle SQL | Oracle Stored Procedure PL/SQL Responsible for Billing and Configuration for two of the largest Telecommunications Providers in Singapore.Telecommunications Billing System CSG Kenan/BP v11.0 Billing and Customer Care * Configured and maintained rate plans, discounts, promotions, and pricing structures within the billing system. * Defined & configured telecom products and services in the system, including bundles and add-ons. * Had basic understanding of the rating engine, which calculates charges based on usage or other factors. * I was able to handle adjustments, refunds, and billing disputes while adhering to company policies & regulatory requirements. * Created & maintained documentation for system configurations, processes, and procedures. * Gained project management skills to ensure a smooth transition and successful deployment.

Ericsson Cyberlab Singapore

Master Of Business Administration (Mba)

Risk Management, Finance, General

Degree, Electrical Electronic Engineering

* Mobile Start-up company project (NTU Business Plan Competition – 4th prize) * MobileBizAd.com would provide location-based mobile.

Diploma In Electrical Electronic Engineering, Electrical And Electronics Engineering