Performed analysis and reconciliation of accounts, including bank statements.Acted as a resource for accounts payable staff to resolve accounting issues as needed.Coordinated or provided support for the review of batches to ensure accuracy.Managed up to 20 team members.Approved vacation request according to staffing departmental needs.Responsible for long and short term departmental staffing needs.Monitored accuracy of posting payments to individual accounts.Monitored various queues containing request for account modifications.Tested new applications prior to implementing into production.Trained new team members for various duties. Updated department manual and assisted with corporate policies and procedures.Compared the total of individually posted payments with total batches to ensure the monies balance.Communicated with various departments heads with updates and monthly stats.Supported Chief Operating Officer and Accounting Manager with daily operational functions.Created periodic reports comparing budgeted costs to actual costs for the Transaction Processing.Suggested budgetary changes as needed per company/client needs.Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.Maintained friendly and professional client interactions always.Supported management through risk identification, control testing and process improvement procedures

Received customer auto loan payments and post to corresponding loan balances in accordance with company policies and all applicable regulatory requirements. Account for all loan payments (cash, check or other legally negotiable instruments) daily and prepare bank deposits.Open, capture and process all negotiable items received for loan payments and payoffs, Perform daily posting consolidations. Ensure all negotiable items are processed in accordance with applicable regulations and company policies. Update department logs, reports and statistical information. Processed, notated and followed-up on negotiable items while waiting for posting instructions from other internal departments to ensure accurate account documentation.Complete end of day process, including ensuring the confidentiality of loans and negotiable items by securing the department. Post payments according to department procedures, using specific Tran codes. Balance transactions, consolidations and bank deposits within specified time frames. Update and balance checks, logs and statistical reports.

Answered incoming calls processing payments or making future arrangements for delinquent accounts 1 to 30 days delinquent.Proessed phone payments , educated customer regarding status of account and notated account.Offered resolutions to bring loan current with loan modifications such as payment due date change or deferments according to company policy.

Responsible for verification of every aspect of the potential auto consumer application and auto finance contract to ensure compliance and accuracy. Verification of employment/income, insurance and residence.Verified all credit stipulations were met prior to funding the dealer.Communicated with Auto Finance Dept. to obtain missing documents as stipulated by credit analyst. Entered and process required data.Completed welcome call to new customer.Verified dealership funding proceeds disbursed via mail or wire transfer.

Providing updates to dealers regarding funding for pending auto contracts.Updated potential customers with pending stipulations regarding insurance, employment or residency verifications.Updated account and notified Funding Team when all stipulations have been met.

Worked daily report obtaining account paid in full in order to release company's lien interest.Notated account title and contract mailed to customer and/or thrid party.Mailed title/contract

Responsible for verification of every aspect of the potential auto consumer application and auto finance contract to ensure compliance and accuracy. Verification of employment/income, insurance and residence. Verified all credit stipulations were met prior to funding the dealer.Communicated with Auto Finance Dept. to obtain missing documents as stipulated by credit analyst. Entered and process required data.Mailed checks and other correspondence to auto dealer. Assisted Supervisor with problem contracts pending funding.Assisted team with pending contracts.Senior Customer Service RepresentativeAnswered incoming calls from customers dealers and other financial institutions. Assisted customers with questions regarding their account. Performed account modifications such as due date changes. Researched invalid credit reports.Quoted payoffs and assisted with skip tracking.Assisted with escalated calls to resolve customer issues.Front End Account ManagerAnswered incoming calls from customers with delinquent payments from 1 to 30 days.Updated customers information as needed.Notated account with payment arrangements or granted payment deferments according to company policy.Front Desk ReceptionistGreeted customers with walk in payments and guest of management.Processed daily bank deposits.Title ClerkProcessed all new titles into system. Verified customer information accurate.Release lien for all paid in full accounts.Processed duplicate title applications as needed.