Provide technical support to ensure smooth operations of all Cloud-based applications and software used by the organization;Maintain the entire IT infrastructure including servers, Virtual machines, workstations, networking switches, wireless devices, routers, and firewalls, network-attached storage (NAS), LAN and other IT resources;Maintain regular data backup & disaster recovery process and manage crisis situations which may involve complex technical issues on hardware or… Show more Provide technical support to ensure smooth operations of all Cloud-based applications and software used by the organization;Maintain the entire IT infrastructure including servers, Virtual machines, workstations, networking switches, wireless devices, routers, and firewalls, network-attached storage (NAS), LAN and other IT resources;Maintain regular data backup & disaster recovery process and manage crisis situations which may involve complex technical issues on hardware or software;Develop a system to receive complaints (telephone, e-mail, delegation, monitoring tools, visit), diagnose issues and dispatch solutions across the organization using internal and external (vendor) resources; ;Install and configure servers and workstations as and when required;Provide relevant information about the system to enable resource access;Empower users by sending system tips and guidance instructions;Regular evaluation of current computer hardware/software in order to provide a timely replacement schedule or upgradeMaintain system and network security to protect against unauthorized access and keep the existing system up to date;Provide support in setting up the infrastructure for virtualization and private cloud basics;Administer E-policy, antivirus and client update and configuration;Design and develop simple guidelines of internal resource for external access like in google, safari, outlook anywhere & web access;Patch application with current security updates;Inventory management & Maintenance Maintain and update all inventory related to software and hardware assets of the organization;Lead equipment preventive maintenance initiatives and carry out a regular evaluation of current hardware/software in order to provide a timely replacement schedule or upgrade;Coordinate the production of technical instruction materials for technical and user support and ensure the documentations are kept up to date Show less

o Installation, configuration & troubleshooting of Computer, Printer, Scanner & ICT equipment of Branches and Zonal Offices.o Various types of Application Software installation and troubleshooting.o Troubleshooting WIFI device, network switches etc.o Monitoring Internet & data connectivity, troubleshoot if required.o Active Directory, File Sharing, Antivirus, WSUS, File Backup server maintain.o Data, Email backup & storing.o Implementing support for desktop… Show more o Installation, configuration & troubleshooting of Computer, Printer, Scanner & ICT equipment of Branches and Zonal Offices.o Various types of Application Software installation and troubleshooting.o Troubleshooting WIFI device, network switches etc.o Monitoring Internet & data connectivity, troubleshoot if required.o Active Directory, File Sharing, Antivirus, WSUS, File Backup server maintain.o Data, Email backup & storing.o Implementing support for desktop policy, email, anti-virus & internet.o Act & provide backup support in absent of Sr. Officer- ICT.o Conduct training of newly joined national & international staffs.o Newly developed software’s piloting & conduct training. o Maintain bulk sms service.o Provide technical and logistical support for meetings/ events/ presentations if required.o To do any other job assigned by the Management Show less

Responsibilities:o Installation and configuration of Computer of Branches and Zonal Offices.o Providing support service of Desktop, LAN, Scanner, Printers, UPS.o Troubleshooting computers, printers, scanners etc.o Various types of Application Software installation and maintenance.o Providing support service of Mail setup, troubleshoot & antivirus related support.o Implementing support for desktop policy, email, anti-virus & internet.o To do any other job assigned by… Show more Responsibilities:o Installation and configuration of Computer of Branches and Zonal Offices.o Providing support service of Desktop, LAN, Scanner, Printers, UPS.o Troubleshooting computers, printers, scanners etc.o Various types of Application Software installation and maintenance.o Providing support service of Mail setup, troubleshoot & antivirus related support.o Implementing support for desktop policy, email, anti-virus & internet.o To do any other job assigned by the Management Show less

Local Office Network ConfigurationOperating System UpgradingUser Level Support Server Maintenance