Tarik Muric Email & Phone Number

Itasca, Illinois, Us

• Lead, direct, and manage all station functions to ensure that all departments and staff execute service agreements• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customers• Responsible for business development, sales and marketing and new account development to ensure that maximum transportation revenue and GP are generated for the station• Provide station staff with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet customer needs• Develop and execute plans, and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, quality standards, and other regulatory requirements• Review analysis of activities, costs, operations, and forecast data to determine progress toward stated business development goals and objectives• Review and evaluate station P&L performance and establish short term goals to address any budgetary shortfalls• Collaborate with senior management to develop continuous improvement methodology in key areas of service, profit, and growth, and use key performance indicators to drive and quantify cost optimization while maintaining customer quality and service• Ensure that freight is being expedited in a safe and timely manner• Ensure safety methods and programs are implemented and maintained• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients

Bonn, North Rhine-Westphalia, De

• Point of contact for OPS and Service quality related issues (e.g. customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)• Support local process enhancements and actively support global improvement initiatives and standard procedures.• Contribute to country ocean freight product agenda and projects/initiatives.• Support execution of Gross Profit Improvement Program across the region and country.• Communicate implications of regional and country ocean freight policies/guidelines• Support business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met• Support development and drive implementation of new solutions/services incl. sector specific solutions• Support Spot Quote Pricing strategy• Support and drive compliance to KPIs, with special focus on timely responding to requests• Support and drive adherence to usage of tools and sources as defined by Pricing group• Drive cargo optimization in ocean/cartage vendors• Enable and facilitate efficient customer service that meets or exceeds customer expectations.• Coordinate with ocean colleagues to ensure prompt issue resolutions• Contribute to ensure achievement of business growth, revenue & profitability.• Ensure compliance at station level with global and regional ocean freight policies and guidelines.• Ensure compliance of stations with customer SOPs.• Ability to influence decisions/actions by providing value-added feedback to ocean product and country management.

Osnabrueck, Lower Saxony (Niedersachsen), De

• Ensure compliance of operations with US Customs, IATA, TSA and FMC procedures and guidelines• Manage timely and accurate operational processes within logistics operations including file management, customer notification, invoicing and data entry utilizing internal software such as Cargowise system• Officer of the company and a licensed FMC holder• TSA security coordinator for the company• Hiring new staff members into the company by conducting recruitment interviews • Arranging weekly bank payments to vendors via ACH and wire transfers, monitoring incoming payments from customers and overseas agents, managing overall cash flow• Monthly reporting of quantitative and qualitative results to the headquarter in Germany

Lauterach, At

• Coordination and management of air & sea import and export operations• Monthly reporting of quantitative and qualitative results to the headquarter in Vienna• Active work on the annual budgeting process• Ensured optimal customer retention rate and resolved customer service and logistics issues, such as shipment delays, damaged freight, billing complaints• Acquired over 50 new clients over an 18 month period through direct customer visits• Increased profit margin and reduced potential expenses through control of individual efficiency, performance analysis and monitoring of key performance indicators of all staff members utilizing internal software

Belgrade, Rs

• Leading LSP Division-direct report of operational departments-direct report of sales department• Developing and executing LSP growth strategy-optimizing existing and developing new logistics capabilities and capacities-improving relations with existing and establishing relations with new partners

Schindellegi, Schwyz, Ch

• Responsible for managing 14 employees in Sarajevo office• Actively engaged in solving all operations and sales problems• Responsible for keeping records and for submission of required documents which are required by local rules and regulations in BIH• Responsible for local sales activities and sales results for BIH• Continuous monitoring, optimization and control of the local work processes in accordance to the local applicable laws as well as the corporate rules and requirements• Regular monthly reporting of all volume and financial results to the headquarter in Vienna

Fischamend, Lower Austria, At

Established and managed the office in Sarajevo, BIH• Established and managed the office in Sarajevo, BIH until November of 2009• Sales/Operations liaison• Visiting existing clients and solved service and rate issues• Visiting new customers and closing new business• Negotiated rates with truckers, steamship lines and airlines• Interviewed end employed new personnel• Preparing and analyzing monthly bordero reports

Elgin, Illinois, Us

• Writing customs entries• Communicating with customs via A.B.I.• Arranging the A.C.H. payments• Supervising air and ocean import operations• Invoicing and auditing import files• Negotiating rate contracts with vendors (steamship lines, truckers, co- loaders)• Ensuring the compliance with FMC rules and regulations• Reviewing and analyzing P/L reports

Doctor Of Philosophy - Phd, Business Administration And Management, General

Master Of Business Administration (Mba), Quality Management

Masters, Business Administration

Bachelors Degree, Science