Tarik Iles Email & Phone Number

Austin, TX, US

As the CX leader, I am responsible for shaping and guiding the customer support function, ensuring that our team delivers a “best in class” experience. By setting a clear vision and direction, I lead initiatives to implement and scale strategies and processes that enhance customer satisfaction and loyalty.Key Responsibilities:Team Leadership and Strategy.

Milwaukee, Wisconsin, US

In my concurrent roles, I inspire, lead, and enhance the performance and delivery of high-quality IT and Client Services SaaS for 40,000 users. I take ownership of strategic vision planning and engage leadership in high-impact initiatives. By understanding customer needs and experiences (CX), I inform product roadmaps and progressively innovate technology.

Tampa, Florida, US

US

• I drove daily service operations, experience, and compliance of Application Support and Professional Services. Identified complex business specifications to ensure profitability of platforms. Crafted savvy intellectual.
• Program Innovations: Developed new service offering to help clients assess business processes, overall application health, and areas of improvement resulting in 10% of top line revenue in year one and up to 25% in year.
• Project Management: Initiated new implementation processes to slash on project timeline by 20%.
• Optimized Processes: Streamlined onsite training timeframe 40% by combining pre-recorded and face-to-face training.
• Escalations: Personally addressed escalations to high profile clients and regularly update Executive teams with succinct, actionable communications.

Southfield, MI, US

Responsible for the systems and network support group, UNIX support group, Database Administration support group, and environment support group. Responsible for the management and strategic direction of corporate information systems and infrastructure. This included: implementation, budgeting, cost/benefit analysis, hardware and software selection.

As a key lead architect led several critical projects including:Migrating Super vision International, a mid-size fiber optic lighting company based in Orlando, from a Netwarebased network running Novell to a Windows NT networkSetting up Internet access and provided training to the Information Systems staff. Architected the first first global trading.

Milwaukee, Wisconsin, US

Responsible for the operations of the systems and database administration for the entire business unit and consult with Fiserv’s customers to assess the systems in place and provide recommendations to increase system productivity. Also provide system administration guidance and design tools to automate routine tasks.Built tools to automate the daily system.

Release control manager and UNIX systems administrator. Using RCS, SCCS, and Korn Shell, created the tools to manage all code developed by the CBIS’s Systems integration department.Performed duties as tester on the Network management System (NMS) project. Responsible for the development and implementation on the NMS verification and performance test plans.

Developed an exerciser to test the transfer of images between a UNIX based application and a Mainframe based application. Developed a user Interface for the Exerciser using a UNIX utility (FMLI).

Master Certificate, Executive Leadership

Mba, Business Administration

Master'S Degree, Computer Science

Master'S Degree, International Business

Bachelor, Computer Science