- Manage and maintain a series of complex knowledge management software configurations, networks, and systems for Fortune 500 clients.- Implement and track version control systems to manage required changes to configuration over time.- Evaluate application settings, adjusting parameters, and implementing practices to enhance performance.- Conduct weekly performance meetings with assigned clients to evaluate progress on open deliverables.- Ensure that coding configuration adheres to security standards and policies.- Remain updated on regulatory requirements, industry training and implementing necessary changes to maintain compliance.- Resolve client trouble tickets and document all appropriate coding action via internal ticketing systems.- Developing and optimizing workflows to automate configuration management tasks.

- Set and manage end-user expectations regarding online Qualitative research platforms.- Work closely with internal teams and vendors to ensure end-users are properly supported.- Maintain and optimize proficiency with current Qualitative products and associated workflows.- Coordination of schedules and completion of pre-project training(s) with end-users- Assist in creating, designing, and loading online exercises to fit with the end-user’s discussion guide, NDA process.- Ensure post-project deliverables are provided to clients in a timely fashion.- Sales dept. support including assistance on high priority sales demonstrations.- Work to ensure all projects are operated within scope and ensure commercial teams are aligned and informed of project progress and related information.

- Manage a staff of 30+ direct employees.- Directed day to day operations overseeing 3 locations.- Successfully acquired & serviced high end client catering events for 100+ - Consistently hit and exceeded monthly growth goals.- Maintain efficient Food & Labor cost while providing great turnover.- Plan & oversee internal corporate gatherings in Greater Atlanta Area- Demonstrate the highest level of service with all customers internally and externally.- Responsible ordering of products and directing of staff throughout location