Jack Kramer Email & Phone Number

Arlington, Va, Us

Southfield, Mi, Us

Managed strategic technical and operational decisions for a medium-sized nationwide legal practice specializing in disability rights and litigation. Planned and executed process transformation initiatives to align firm operations with technological and operational best practices.• Manage organizational transformation initiatives and lead process improvement activities.• Work with department leaders to examine current workflows and design new processes incorporating modern practice management technologies to improve employee throughput.• Direct deployment of practice technology modernization program and associated systems.• Design and implement a technical environment refresh including selecting new operational technology vendors; integrate new equipment and technologies with Azure and Salesforce cloud solutions.• Select vendors and conduct price and scope negotiations for solutions.• Conduct information security reviews and report to the Firm Partners.• Supervise and train technical staff.• Manage technology group budget and financial reporting.• Build technical training curriculum for end users and conduct training events.• Advise Partners on emerging technologies and work to set the technical direction for the Firm.• Supervise the development of process and technical documentation.

Redmond, Washington, Us

Managed customer technical sales relationships with the Microsoft Defense Industrial Base technology sales group. Provided specific and highly specialized technical experience with a unique defense-oriented perspective to drive the Federal and DIB sales cycles and assist Microsoft customers with their organizational transformation efforts using Azure and Azure Government services.• Expand strategic customer relationships to drive larger impact and targeted business growth and drive the Digital Transformation business strategy.• Bring expansive technical and mission knowledge to help identify key customer opportunities and drive sales growth and customer success using Microsoft cloud technologies. • Work with client executives, technical teams, and customers to build successful solutions and enhance customer mission outcomes.• Work directly with customer account teams to provide specialized product knowledge and guidance on how cloud services and technologies can meet specific customer needs.• Provide an experience-based skillset to target opportunities based on fit for end user mission.• Develop solutions targeting Defense Industrial Base customers to enable secure network solutions on Azure Government and Azure Classified Cloud environments.• Build a repeatable network solution playbook to enable Defense Industrial Base customers to securely connect their project networks to Azure Commercial, Azure Government, and Azure Classified Cloud.• Define and implement a sales strategy for Azure Government and Azure Classified Cloud targeting Defense Industrial Base and US Federal customers.• Work with sales executives to scope, solution, and close customer deals.• Work with customer representatives to deliver technology demonstrations, walkthroughs, and hands-on learning.• Assist with hosting customer-facing workshop sessions and lab events.• Develop documentation and internal / external playbooks for new solution offerings.

Minneapolis, Minnesota, Us

Responsible for the technical sales leadership of the Department of Defense inside sales team. Provided domain-specific knowledge to develop DoD-specific sales opportunities and then engaged with customers alongside the account executives and sales delivery staff to drive sales from inception to close. Developed marketing campaigns, presentations, and technical white papers for the DoD audience to assist with lead capture and customer engagement.• Provide technical engineering expertise for the Federal and Dept. of Defense sales teams. • Work with customers to assess product needs and design solutions. • Conduct product demonstrations and proof of concepts for customers and marketing audiences. • Work with inside sales and account executives to determine solution scope and translate customer needs to product alignment. • Act as a trusted advisor for the overall Puppet sales and technical organization.• Work directly with paired account executives to assist with deal capture and fulfillment.• Develop project plans, statements of work, and customer requirements analysis documents.• Work with customers to deliver demonstrations and technical proof of concepts. • Work with customers’ leadership to help define goals and align product placement to customer operational needs.• Deliver customer-facing webinars and marketing sessions on Puppet products.• Write customer-facing marketing material such as white papers and product alignment sheets.• Travel to customer marketing events (seminars, conferences, etc.) and work to capture customer interest; host on-site demos and technical breakout events.• Work with internal technical staff to develop product plans and roadmaps for area-specific customers.• Provide team leadership and guidance to peers and subordinate staff as required.

Round Rock, Texas, Us

Worked with a variety of Fed, DoD, and commercial customers to deliver solutions and provide organizational transformation and advanced consulting services. Scoped, designed, sold, and delivered solutions covering multiple technical disciplines. Worked with customers ranging from end-user technicians to executive management and provided training, marketing sessions, discovery and technology scoping, and organizational advancement recommendations.• Conduct project discovery and customer workshop sessions.• Develop project statements of work, technical project descriptions, and requirements analysis documents; perform cost modeling and determine delivery feasibility and ensure margin targets.• Validate deals for technical feasibility and delivery resource alignment. • Serve as subject matter expert for project analysis and proposal development.• Architect project delivery plans and work to align resources and delivery schedules.• Work with customers and other consulting resources to successfully deliver projects and meet customer needs; develop and sustain ongoing customer relationships to ensure repeat business.• Develop, write, and deliver documentation, training material, and operations manuals to customers of varying skill levels; present to customer executives and obtain customer buy-in at all levels.• Work with customer leadership to help define goals and achieve technical and strategic success; translate customer business goals to technical specifications.• Work with internal leadership to define solution architectures and develop successful sales goals.• Received direct praise from multiple customers, including awards, as well as routinely high customer satisfaction scores on account follow-up surveys. Strong reputation for solutioning projects that delivered to customers on time with strong margins and high customer satisfaction scores.

Responsible for development and deployment of new technologies for a large US Department of Defense customer development environment. Designed, deployed, administered, and trained end users on a Virtual Desktop Infrastructure (VDI) solution using VMware Horizion technology. Adapted customer technologies for use in a VDI environment and guided the customer on organizational transition to use VDI capabilities. Sold new work to US DoD customer enabling the expansion of the contract team and the entering of new target markets.

East Lansing, Mi, Us

Managed the technical environment and staff for a high-impact department at a world-leading research university, including managing the MSU News and MSU Today websites—sites which reach hundreds of thousands of viewers daily. Responsible for staff administration, budgeting, purchasing, and execution to deliver technological solutions which enabled a team of university public relation staff to achieve their goals and best represent a major Big Ten university.

East Lansing, Mi, Us

Provided first- and second-level technical support to a high-impact department, including delivering first-call resolution for critical technology issues. Trained end users on a variety of technologies ranging from basic operating systems tasks to advanced usage of graphics and video production applications. Researched technological solutions to organizational issues and provided recommendations to management staff. Took part in systems management and maintenance tasks such as patching, security auditing, and solutions evaluations.

East Lansing, Mi, Us

Responsible for ensuring security of on-campus dormitories and supervising Night Receptionists throughout the course of the night shift (11:30pm to 7am)