Jack Kramer Email & Phone Number

Arlington, VA, US

Southfield, MI, US

• Managed strategic technical and operational decisions for a medium-sized nationwide legal practice specializing in disability rights and litigation. Planned and executed process transformation initiatives to align firm.
• Manage organizational transformation initiatives and lead process improvement activities.
• Work with department leaders to examine current workflows and design new processes incorporating modern practice management technologies to improve employee throughput.
• Direct deployment of practice technology modernization program and associated systems.
• Design and implement a technical environment refresh including selecting new operational technology vendors; integrate new equipment and technologies with Azure and Salesforce cloud solutions.
• Select vendors and conduct price and scope negotiations for solutions.

Redmond, Washington, US

• Managed customer technical sales relationships with the Microsoft Defense Industrial Base technology sales group. Provided specific and highly specialized technical experience with a unique defense-oriented perspective.
• Expand strategic customer relationships to drive larger impact and targeted business growth and drive the Digital Transformation business strategy.
• Bring expansive technical and mission knowledge to help identify key customer opportunities and drive sales growth and customer success using Microsoft cloud technologies.
• Work with client executives, technical teams, and customers to build successful solutions and enhance customer mission outcomes.
• Work directly with customer account teams to provide specialized product knowledge and guidance on how cloud services and technologies can meet specific customer needs.
• Provide an experience-based skillset to target opportunities based on fit for end user mission.

Minneapolis, Minnesota, US

• Responsible for the technical sales leadership of the Department of Defense inside sales team. Provided domain-specific knowledge to develop DoD-specific sales opportunities and then engaged with customers alongside.
• Provide technical engineering expertise for the Federal and Dept. of Defense sales teams.
• Work with customers to assess product needs and design solutions.
• Conduct product demonstrations and proof of concepts for customers and marketing audiences.
• Work with inside sales and account executives to determine solution scope and translate customer needs to product alignment.
• Act as a trusted advisor for the overall Puppet sales and technical organization.

Round Rock, Texas, US

• Worked with a variety of Fed, DoD, and commercial customers to deliver solutions and provide organizational transformation and advanced consulting services. Scoped, designed, sold, and delivered solutions covering.
• Conduct project discovery and customer workshop sessions.
• Develop project statements of work, technical project descriptions, and requirements analysis documents; perform cost modeling and determine delivery feasibility and ensure margin targets.
• Validate deals for technical feasibility and delivery resource alignment.
• Serve as subject matter expert for project analysis and proposal development.
• Architect project delivery plans and work to align resources and delivery schedules.

Responsible for development and deployment of new technologies for a large US Department of Defense customer development environment. Designed, deployed, administered, and trained end users on a Virtual Desktop Infrastructure (VDI) solution using VMware Horizion technology. Adapted customer technologies for use in a VDI environment and guided the customer.

East Lansing, MI, US

Managed the technical environment and staff for a high-impact department at a world-leading research university, including managing the MSU News and MSU Today websites—sites which reach hundreds of thousands of viewers daily. Responsible for staff administration, budgeting, purchasing, and execution to deliver technological solutions which enabled a team.

East Lansing, MI, US

Provided first- and second-level technical support to a high-impact department, including delivering first-call resolution for critical technology issues. Trained end users on a variety of technologies ranging from basic operating systems tasks to advanced usage of graphics and video production applications. Researched technological solutions to.

East Lansing, MI, US

Responsible for ensuring security of on-campus dormitories and supervising Night Receptionists throughout the course of the night shift (11:30pm to 7am)