Review merchant proposals and recommend approvals or rejects on pricing overrides. Work with many internal stakeholders to accurately process new accounts, ensuring smooth onboarding processes. Assist with improvement processes for special projects.

Handled high volume and fast paced calls from merchants regarding account concerns; including, but not limited to, equipment, funding, technical issues, and escalationsAssisted with virtual training for new clients, which included walking through installation, and personalizing settings on android operated Point-of-Sale (POS) systemsBecame a subject matter expert and assisted with training classes for new hiresUtilized Salesforce.com to keep records of client interactions, and to respond to client inquiries

Relied on upselling skills to upgrade existing client base to newly developed equipment and softwareMaintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Awarded for highest signed revenue out of over 150 sales consultants for three consecutive monthsRecognized for obtaining the most referrals from existing client relationships

Managed onboarding and account growth of a portfolio of over 200 high-risk merchantsProvided data insights and recommendations based on account performance to increase ROIProvided ongoing support and handled escalations in a timely mannerExceed goals for renewals on a monthly basis