1St Line Engineer
Training and hands-on experience across many IT products & services, including:VMware, HyperV, Veeam and Hornet Security (formerly Altaro) Backup services, Cisco Duo, network switching (Cisco and Aruba), network firewalls (WatchGuard and Draytek), telephony systems (primarily Microsoft Teams), wireless connectivity, anti-virus solutions (Sophos), MDR and SIEM systems (Sophos, Microsoft 365), Microsoft 365 Office suite / end- user support, remote deployment & management of user devices (Intune, external RMM systems), NAS and SAN systems, on-premises server management including Windows file systems and domain controllers (file access control, user management etc), cloud-based file system management & migrating data off-premises (SharePoint Online), and more.Supporting and maintaining a mixture of on-premises, hybrid and cloud-based infrastructurePerforming "Daily Backup Checks" and assisting with implementing new backup procedures. Including Veeam and AltaroUndertaking "Network Security Checks" to assess customer networksUndertaking "Best Practice Checks" to ensure projects are completed in-line with best practice, and experience creating/maintaining these internal processes.Good understanding of administrating, deploying and migrating Microsoft 365 services and systemsExperience with VMWare & HyperV managementUtilising, managing and deploying RMM solutionsOnsite experience carrying out Scheduled Site Visits or "SSVs"Documenting new internal procedures and policies, and creating guides for supporting various hardware & software systemsExperience with Document GovernanceTraining new starters and creating internal training material for basic processesLiasing across departments for procurement of sales orders, recommendations and purchasesExperience assisting, planning and implementing data migrations (on-prem to cloud)Tackling 1st line duties in a fast-paced environment, as part of a service department. And assisting with 2nd line duties
