Tariq Alinur Email & Phone Number

As the CEO of BrainCX, I’m leading the creation of the world’s first AI-powered conversational voice BPO platform, designed by CX experts to deliver human-like, engaging conversations. We’re leveraging NVIDIA’s AI tools, OpenAI real-time AI, and Microsoft Startup Founders Hub resources to build scalable, secure, and innovative customer engagement solutions. Our platform reduces operational costs by up to 45% while improving customer experience. I’m committed to driving transformation in the BPO industry by blending AI with deep CX insights.

Dania Beach, Fl, Us

I led a transformative period at Spirit Airlines, improving guest satisfaction from 60% to 90%. During the pandemic, I pioneered a Digital Messaging Strategy that automated millions of cancellations and refunds, saving the airline millions by leveraging asynchronous messaging. Additionally, I implemented a champion-challenger offshore outsourcing model, optimizing operational efficiency and cutting costs. By deploying AI, bots, and human-augmented channels across multiple locations, I enhanced both the customer experience and Spirit’s operational scalability.

Denver, Co, Us

At Liberty Latin America, I led the Customer Experience strategy across all Caribbean contact centers, driving a digital transformation through an Omni-Channel service model. I successfully integrated Cable & Wireless and Columbus Communications’ service operations (Cable, Broadband, Fixed, and Mobile Centers of Excellence), improving customer satisfaction and self-service adoption. Through my leadership, we achieved a 110% improvement in NPS and implemented vendor management strategies that optimized service delivery across the Caribbean region.

Consulted on various BPO outsourcing strategies for large enterprise clients. During my engagements I built alliances with an India based offshore Healthcare Revenue Cycle management partner that resulted in improved claims accuracy and processing time thus reducing overall operations cost.

Florham Park, New Jersey, Us

I led global operations for Apple’s Technical Support Centers, managing locations across the United States, Philippines, Brazil, France, and Malaysia, and spearheading outsourcing initiatives in China and Latin America. With P&L responsibility for a $50 million outsourcing relationship, I consistently exceeded annual revenue targets and surpassed key client KPIs. My leadership ensured operational excellence and scalable support across multiple regions, enhancing Apple’s customer support capabilities worldwide.

Leveraged past Business Process Optimization and outsourcing experience to develop global sourcing strategies, client operations and Information Technology infrastructure. KEY RESULTS:- Responsible for strategic business planning, process mapping and senior management recruiting.- Partner with client IT team to develop the Call Center’s PBX, Telecommunication network and work force management solutions.- Documented Operations Policies and Procedures for future ISO and COPC certification.

New York, Ny, Us

Led the creation of JP Morgan’s Home Lending Servicing Center in the Philippines, overseeing 2,000+ employees. I drove the successful migration of customer care, back-office services, and research, resulting in a 55% reduction in loan servicing costs and delivering $32 million in annual savings. Achieved a 90% employee satisfaction rating and won the JD Power Award for Customer Service Excellence. My leadership increased site performance, making it the top performer across global locations, while expanding operations by 2,000+ seats.

Founder and operations head for NearShore Solutions’ Global CRM, business process outsourcing, business development and client consulting transactions. Accountable for conducting site audits as well as gap analysis to ensure incessant stakeholders’ profitability. Built and re-engineered clients recruiting, training and operations procedures.

Mumbai, Mh, In

As a co-founder of India’s first publicly traded BPO, I disrupted the outsourcing industry by building a model for world-class offshore facilities. Navigating bureaucratic and cultural barriers, I led the creation of an 800-seat showcase contact center and acquired contracts worth over $35 million annually. I spearheaded India’s Department of Telecom License, facilitating the telecommunications infrastructure for offshore outsourcing, and grew the organization to 1,000 billable employees within the first year. Managed P&L, secured $2 million in financing, and led high-value client negotiations with Fortune 500 companies.