Tariq Alinur Email and Phone Number
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As the founder of FirstSource, the first publicly traded BPO in India, I’ve made a career out of disrupting the BPO industry. Today, as CEO of BrainCX, I’m leading the development of the world’s first AI-powered conversational voice BPO platform, built by customer experience (CX) experts. Our platform is designed to deliver human-like, engaging conversations, leveraging the "Science of Communication" to transform customer engagement.We’re proud to be part of the NVIDIA Inception program, using their cutting-edge AI tools to enhance our platform’s conversational capabilities. By integrating OpenAI’s real-time AI advancements, we ensure that our platform stays at the forefront of conversational technology, creating dynamic and personalized customer interactions at scale. Additionally, being part of the Microsoft Startup Founders Hub provides us with resources to scale rapidly and efficiently bring our innovation to market.At BrainCX, we focus on providing businesses a competitive advantage by reducing operational costs by up to 45% while improving customer satisfaction through real-time, scalable AI-driven interactions.Let’s connect to explore how BrainCX can redefine customer engagement for your business.
Braincx
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Chief Executive OfficerBraincx Jun 2021 - PresentAs the CEO of BrainCX, I’m leading the creation of the world’s first AI-powered conversational voice BPO platform, designed by CX experts to deliver human-like, engaging conversations. We’re leveraging NVIDIA’s AI tools, OpenAI real-time AI, and Microsoft Startup Founders Hub resources to build scalable, secure, and innovative customer engagement solutions. Our platform reduces operational costs by up to 45% while improving customer experience. I’m committed to driving transformation in the BPO industry by blending AI with deep CX insights.
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Sr. Director - Guest Experience And Contact CentersSpirit Airlines Sep 2018 - Jun 2021Dania Beach, Fl, UsI led a transformative period at Spirit Airlines, improving guest satisfaction from 60% to 90%. During the pandemic, I pioneered a Digital Messaging Strategy that automated millions of cancellations and refunds, saving the airline millions by leveraging asynchronous messaging. Additionally, I implemented a champion-challenger offshore outsourcing model, optimizing operational efficiency and cutting costs. By deploying AI, bots, and human-augmented channels across multiple locations, I enhanced both the customer experience and Spirit’s operational scalability. -
Vp, Contact Center OperationsLiberty Latin America Oct 2015 - Sep 2018Denver, Co, UsAt Liberty Latin America, I led the Customer Experience strategy across all Caribbean contact centers, driving a digital transformation through an Omni-Channel service model. I successfully integrated Cable & Wireless and Columbus Communications’ service operations (Cable, Broadband, Fixed, and Mobile Centers of Excellence), improving customer satisfaction and self-service adoption. Through my leadership, we achieved a 110% improvement in NPS and implemented vendor management strategies that optimized service delivery across the Caribbean region. -
Strategic AdvisorNearshore Solutions Jul 2013 - Sep 2015Consulted on various BPO outsourcing strategies for large enterprise clients. During my engagements I built alliances with an India based offshore Healthcare Revenue Cycle management partner that resulted in improved claims accuracy and processing time thus reducing overall operations cost.
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Regional Vice PresidentConduent Jun 2010 - Jun 2013Florham Park, New Jersey, UsI led global operations for Apple’s Technical Support Centers, managing locations across the United States, Philippines, Brazil, France, and Malaysia, and spearheading outsourcing initiatives in China and Latin America. With P&L responsibility for a $50 million outsourcing relationship, I consistently exceeded annual revenue targets and surpassed key client KPIs. My leadership ensured operational excellence and scalable support across multiple regions, enhancing Apple’s customer support capabilities worldwide. -
Independent ConsultantBpo Consultant Jul 2008 - Jun 2010Leveraged past Business Process Optimization and outsourcing experience to develop global sourcing strategies, client operations and Information Technology infrastructure. KEY RESULTS:- Responsible for strategic business planning, process mapping and senior management recruiting.- Partner with client IT team to develop the Call Center’s PBX, Telecommunication network and work force management solutions.- Documented Operations Policies and Procedures for future ISO and COPC certification.
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Vice President- International Managing DirectorJp Morgan Chase Aug 2005 - Jul 2007New York, Ny, UsLed the creation of JP Morgan’s Home Lending Servicing Center in the Philippines, overseeing 2,000+ employees. I drove the successful migration of customer care, back-office services, and research, resulting in a 55% reduction in loan servicing costs and delivering $32 million in annual savings. Achieved a 90% employee satisfaction rating and won the JD Power Award for Customer Service Excellence. My leadership increased site performance, making it the top performer across global locations, while expanding operations by 2,000+ seats. -
CooNearshore Solutions May 2001 - Sep 2005Founder and operations head for NearShore Solutions’ Global CRM, business process outsourcing, business development and client consulting transactions. Accountable for conducting site audits as well as gap analysis to ensure incessant stakeholders’ profitability. Built and re-engineered clients recruiting, training and operations procedures.
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Senior Vice President - Co-FounderFirstsource 1999 - 2001Mumbai, Mh, InAs a co-founder of India’s first publicly traded BPO, I disrupted the outsourcing industry by building a model for world-class offshore facilities. Navigating bureaucratic and cultural barriers, I led the creation of an 800-seat showcase contact center and acquired contracts worth over $35 million annually. I spearheaded India’s Department of Telecom License, facilitating the telecommunications infrastructure for offshore outsourcing, and grew the organization to 1,000 billable employees within the first year. Managed P&L, secured $2 million in financing, and led high-value client negotiations with Fortune 500 companies.
Tariq Alinur Skills
Tariq Alinur Education Details
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Miami Dade CollegeGeneral
Frequently Asked Questions about Tariq Alinur
What company does Tariq Alinur work for?
Tariq Alinur works for Braincx
What is Tariq Alinur's role at the current company?
Tariq Alinur's current role is CEO | Leading AI-Powered Voice Solutions to Disrupt the $525B BPO Market | Driving Enterprise Digital Transformation and Scalable Innovation | Proven Global Business Strategist.
What is Tariq Alinur's email address?
Tariq Alinur's email address is ta****@****ail.com
What is Tariq Alinur's direct phone number?
Tariq Alinur's direct phone number is +195478*****
What schools did Tariq Alinur attend?
Tariq Alinur attended Miami Dade College.
What skills is Tariq Alinur known for?
Tariq Alinur has skills like Outsourcing, Crm, Management, Leadership, Process Improvement, Operations Management, Start Ups, Vendor Management, Business Development, Call Centers, Change Management, Strategic Planning.
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