Client Specialist
Current• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications• Check in and receive vehicles that are ship to CarMax; complete the daily scanning and reconciliation of vehicle inventory• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards• Perform various administrative duties such as daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing complete paperwork, cash/payment management• Create service appointments and review repair order invoices for retail service work perform; ensure accuracy of documentation for billing