Company Director for The Life of Mr T Limited, specialising in E-commerce marketing and product recommendations. Generating over £100k+ of monthly generated through promotion and reviews of retail products from consumable products to home and living and health, fashion and beauty. Contact me to discuss potential collaborations.

Effectively coaching, motivating and inspiring a team of agents working in a large scale contact centre, to get things right first time to ensure we are known for legendary service. Responsible for an experienced team of agents who speak to our mortgage members in financial difficulty, coaching and supporting my agents to provide solutions to our members so they are able repay their mortgages and reclaim control over their finances. Coaching and challenging agents to hold effective conversations with our members to help us achieve the best member outcome. My team are also responsible for recommending Litigation and instructing Receivers if this is the best outcome for our members.

Working with an established Auditing team, specifically providing audit and processing support for a new mortgage product that Nationwide is releasing. Making lending decisions and recommendations based upon both my own investigations and information provided through our Valuer network. Assessing properties against the requirements in addition to having responsibility for raising any potential risks in both practical and theoretical terms. Overseeing the mortgage process from valuation to release of funds.

Handling any query relating to a mortgage valuation, whether that means dealing with post valuation queries (PVQ’s) from colleagues, solicitors and brokers or handling appeals/complaints and escalated questions in a customer focused way. Managing the working relationships with our external third party valuation providers and internal staff valuers.

Building relationships with customers on a one-to-one basis over HD video conferencing. Exploring the needs of members to provide a solution for their banking needs from our wide range of products and services. Helping customers build a secure and beneficial financial future all while providing exceptional customer service.

Developing and leading a team to ensure they have everything they need to perform outstandingly and provide an outstanding guess experience. Developing strategies for business expansion and exploring opportunities to increase income streams. Developing our brand and increasing awarenessLeading the HR operations and recruitment for the charity to ensure the on boarding process was efficient and smooth for candidates. General operations support to ensure the smooth running of the day to day delivery of guess experiences and events.