Assistant Manager - Business Operations - Global Regulatory Intelligence
Current• Monitored team productivity, optimized work allocation for 80%-90% success, and organized project kick-off meetings, aligning stakeholders with strategic goals and outcomes• Conducted SOW reviews, meeting all client requirements and ensuring 100% CSAT• Implemented an automated system for real-time progress tracking on project dashboards, KPIs, resource management, reducing manual effort and enabling quick decision-making• Managed data migration project, consolidating information from multiple applications into one centralized system. Validated user functionality to ensure a seamless transition for 700+ users• Coordinated the seamless integration of knowledge management, centralizing critical information and ensuring accurate and accessible knowledge resources• Provided user stories to the development team, ensuring 100% efficacy in the usage ofSaaS tools through regular upgrades, thereby enhancing client experience• Collaborate with cross-functional stakeholders, SMEs, and leadership to understand dataneeds and provide key data insights in a meaningful way